Summary
Overview
Work History
Education
Skills
Timeline
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KATIE JOHNSON

Saint Albans,NY

Summary

Patient care professional with extensive experience in coordinating healthcare services. Known for strong organizational skills, effective communication, and ability to adapt to changing circumstances. Excel in team collaboration, ensuring seamless patient experiences and achieving optimal outcomes. Skilled in managing patient records, scheduling, and liaising between patients and medical staff. Reliable and focused on delivering high-quality patient care.

Overview

6
6
years of professional experience

Work History

Patient Care Coordinator

GoHealth Urgent Care
Great Neck, NY
10.2024 - Current
  • Greet and register patients, delivering exceptional customer service in fast-paced urgent care setting.
  • Verify insurance eligibility, collect copayments, and accurately update patient demographic information.
  • Scheduled appointments and coordinated patient flow, enhancing clinic efficiency.
  • Maintain HIPAA compliance while handling confidential patient information.

Teller

TD Bank
Merrick, NY
08.2024 - 10.2024
  • Processed high-volume financial transactions accurately, ensuring compliance with banking policies to uphold customer trust.
  • Balanced daily cash drawers and promptly resolved discrepancies to maintain operational integrity.
  • Delivered exceptional customer service by effectively addressing clients' banking needs and enhancing their overall experience.
  • Built strong customer relationships through professionalism and communication.

Bridge Coach

CUNY College & Career Bridge for All
New York, NY
04.2023 - 09.2024
  • Mentored over 280 first-generation students through college and career planning.
  • Developed presentations and Canva marketing materials to enhance student engagement.
  • Coached students one-on-one on admissions and enrollment processes.
  • Guided students through applications, financial aid, and career readiness.

Shopper/Cashier

ShopRite
New Hyde Park
07.2020 - 08.2024
  • Provided outstanding customer service in high-volume retail setting, enhancing customer satisfaction.
  • Prepared and fulfilled online grocery orders with accuracy and efficiency.
  • Trained new employees on store procedures and customer service standards, ensuring consistent service quality.
  • Managed POS systems and executed accurate cash transactions, supporting daily operations.

Education

Associate of Applied Science - Radiologic Technology

Center For Allied Health Education
Brooklyn, NY
06-2027

Skills

  • Patient Registration
  • Patient Scheduling
  • Customer Service
  • Microsoft Office
  • Cash Handling
  • Team Collaboration
  • Communication

Timeline

Patient Care Coordinator

GoHealth Urgent Care
10.2024 - Current

Teller

TD Bank
08.2024 - 10.2024

Bridge Coach

CUNY College & Career Bridge for All
04.2023 - 09.2024

Shopper/Cashier

ShopRite
07.2020 - 08.2024

Associate of Applied Science - Radiologic Technology

Center For Allied Health Education