Katie Lewis
West Middlesex,PA
Summary
I am an accomplished Human Resources Specialist with a proven track record at Tri-State Transcription Services, adept in payroll administration and accounts payable/receivable . Excelled in customer relations, enhancing employee satisfaction and efficiency. Demonstrated exceptional self-motivation and confidentiality management as well as achieving significant improvements in operational workflows.
Overview
21
21
years of professional experience
Work History
Human Resources Specialist
Tri-State Transcription Services
05.2015 - Current
- Keeping an organized and self sufficient home office to carry on daily tasks.
- Manage and calculate bi-weekly payroll for each transcriptionist.
- Manage and calculate weekly report counts and line counts to apply to invoicing.
- Manage, calculate and send invoicing to each office each week.
- Communicate with offices in regards to invoicing.
- Apply appropriate payment toward invoicing as received.
- Collect on past due invoicing.
- Calculating and sending tax information to the accounting team every month.
Online Customer Care/Technical Support
Self-Employed Online Chat for AT&T Wireless
06.2009 - 04.2015
- Achieved high levels of first-contact resolution by efficiently diagnosing problems and providing clear instructions for customers.
- Reduced response times with effective time management and prioritization of tasks.
- Worked with customers to find the best phone and plan to fit their needs.
- Troubleshooting phone issues with customer and if a resolution was not achieve transferred customer to appropriate channel.
- Kept an efficient home office to maximize production and self motivation
Customer Care Representative
First National Bank Of Pennsylvania
05.2004 - 05.2009
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Assisted call-in customers with question about their accounts and loans.
- Collected on outstanding debts.
- Assisted customers in mortgage questions.
- Assisted in foreclosure procedures and charge off accounts.
Education
High School Diploma -
Kennedy Christian High School
Hermitage PA06-1994
Skills
- Customer relations
- HR policies and procedures
- Training and mentoring
- Employee relations
- Payroll administration
- Confidential document control
- Complex Problem-solving
- Self motivation
Timeline
Human Resources Specialist
Tri-State Transcription Services
05.2015 - Current
Online Customer Care/Technical Support
Self-Employed Online Chat for AT&T Wireless
06.2009 - 04.2015
Customer Care Representative
First National Bank Of Pennsylvania
05.2004 - 05.2009
High School Diploma -
Kennedy Christian High School
Similar Profiles
Therese WilsonTherese Wilson
Supervisor at Office of Transcription Services Massachusetts TriSupervisor at Office of Transcription Services Massachusetts Tri
Santos LopezSantos Lopez
Torque and Test Pump Operator at Tri State Energy ServicesTorque and Test Pump Operator at Tri State Energy Services
Jennifer GrixJennifer Grix
Accounts Payable Manager at Tri-State Expedited ServicesAccounts Payable Manager at Tri-State Expedited Services