Katie Peterson
Coeur D'Alene,Idaho
Summary
Hardworking server with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
8
8
years of professional experience
Work History
Server
Beverly's Resteraunt
Coeur D'Alene, Idaho
11.2018 - 12.2019
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Delivered food orders promptly and courteously.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
Lead Server
Fedora Pub & Grille
Coeur D'Alene, ID
08.2011 - 11.2017
- Managed servers, delegating tasks and ensuring timely completion.
- Provided exceptional customer service to guests, resolving any issues that arose in a professional manner.
- Developed and implemented standard operating procedures for the restaurant's dining room operations.
Education
Associate of Arts -
Healing Hands School of Holistic Health
Escondido, CA02-2000
Skills
- Order Management
- Guest Engagement
- POS operation
- Exceptional customer service
- Effective customer upselling
- Banquet Coordination
- Dining customer service
Timeline
Server
Beverly's Resteraunt
11.2018 - 12.2019
Lead Server
Fedora Pub & Grille
08.2011 - 11.2017
Associate of Arts -
Healing Hands School of Holistic Health
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