Summary
Work History
Education
Skills
Timeline
Generic

Katie Ravenna

Clermont,FL

Summary

Dynamic Crew Member with proven expertise in customer service and cleaning, honed at McDonald's. Excelled in a fast-paced environment, significantly enhancing customer satisfaction and team efficiency through effective communication and leadership. Skilled in both interpersonal interactions and maintaining high standards of sanitation, contributing to a positive dining experience and workplace.

Work History

Crew Member

McDonald's
07.2024 - 11.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.
  • Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
  • Trained new team members on procedures, customer service, and sales techniques.
  • Became familiar with products to answer questions and make suggestions.
  • Operated cash register to ring up final bill and process various forms of payment.
  • Prepared products following restaurant, health, and safety standards and procedures.
  • Increased sales of promotional items by effectively communicating benefits and specials to customers.
  • Maintained cleanliness and organization of dining area, leading to improved customer experiences.
  • Fostered positive team environment by assisting coworkers during rush periods.

Education

Associate Of Arts - Psychology

Lake-Sumter State College
Leesburg, FL

East Ridge High School
Clermont, FL
05.2024

Skills

  • Customer service
  • Cleaning
  • Interactive communication skills
  • Verbal and written communication
  • Drive-thru operations
  • Learning agility
  • Crew leadership
  • Safety
  • Resilience and persistence
  • Hospitality service expertise
  • Order management
  • Assertiveness
  • Equipment maintenance
  • Diversity awareness

Timeline

Crew Member

McDonald's
07.2024 - 11.2024

Associate Of Arts - Psychology

Lake-Sumter State College

East Ridge High School
Katie Ravenna