Katie Salazar
CO owner detailing services
Fenton,MI
Summary
Dynamic leader with a proven track record at Coco Detailing, enhancing customer satisfaction and fostering business growth. Skilled in small business operations and customer relations, adept at decision-making and problem-solving. Achieved significant improvements in performance analysis and schedule management, driving success and professional development within teams.
Overview
8
8
years of professional experience
Work History
Co-owner
Coco Detailing
04.2020 - Current
- Managed day-to-day operations efficiently, ensuring smooth workflow and timely completion of tasks.
- Collaborated with co-owner on strategic planning initiatives for long-term business success.
- Improved customer satisfaction ratings by consistently delivering high-quality products and services.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Mentored employees to improve work performance, promoting professional development and growth within the company.
- Established foundational processes for business operations.
- Maintained compliance with industry regulations and legal requirements through diligent oversight of business practices.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Recruited, interviewed and hired new staff members and developed training materials for employees.
- Interacted well with customers to build connections and nurture relationships.
Food Selector
Aldi Warehouse
07.2016 - 08.2019
- Moved loads of up to Number pounds using forklifts and other lift equipment.
- Detail-oriented Order Picker with experience working in various large warehouse environments. Seeking similar role where outstanding packing skills and strong commitment to safety will be valued.
- Ensured product availability by proactively replenishing shelves when stock levels were low or when new shipments arrived.
- Maintained a safe work environment by adhering to safety protocols, proper equipment usage, and regular housekeeping tasks.
- Improved warehouse efficiency through accurate and timely retrieval of products for delivery.
- Demonstrated commitment to quality assurance by thoroughly inspecting all picked items before packing for shipment.
- Assisted with physical inventory audits, ensuring accurate record-keeping and loss prevention measures were in place throughout the process.
- Collaborated with team members to complete large projects or resolve complex issues in a timely manner.
- Expedited customer orders through efficient picking, packing, and staging of products for shipment.
- Entered package information into company's computer system.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Housekeeper Supervisor
Veronicas Cleaning
08.2019 - 03.2020
- Enhanced guest satisfaction by maintaining a clean and organized environment in all assigned areas.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Optimized resource utilization by effectively scheduling staff shifts according to workload demands.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Implemented daily, weekly and monthly cleaning routines for staff to follow.
- Addressed customer feedback and complaints to maximize satisfaction.
- Trained and mentored new staff on cleaning and safety protocols.
- Supervised team of housekeeping and janitorial workers to meet highest quality of cleanliness and safety standards.
Education
License In Esthetics -
Michigan College of Beauty
Troy, MI2004
General Education - General GED
Walled Lake Community
Walled Lake, MI2001
Skills
- Customer service
- Small business operations
- Customer relations
- Decision-making
- Customer retention
- Business growth
- Goal setting
- Performance analysis
- Problem-solving
- Schedule management
Timeline
Co-owner
Coco Detailing
04.2020 - Current
Housekeeper Supervisor
Veronicas Cleaning
08.2019 - 03.2020
Food Selector
Aldi Warehouse
07.2016 - 08.2019
License In Esthetics -
Michigan College of Beauty
General Education - General GED
Walled Lake Community
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