Katina Johnson
Dyersburg Hotel
Dyersburg,TN
13
years of professional experience
Dynamic executive housekeeper with over 13 years in hospitality, recognized for leadership and effective training program implementation. Expert in maintaining high cleanliness standards and optimizing resource management to enhance team performance and guest satisfaction.
Work History
Front Desk Clerk
13 Years 1 Month- Resolved guest inquiries and concerns promptly, enhancing overall customer satisfaction.
- Managed guest check-ins and check-outs efficiently, ensuring accurate billing processes.
- Implemented new front desk procedures that improved workflow and reduced wait times.
- Coordinated room assignments and housekeeping schedules to optimize occupancy rates.
Excutive Housekeeper
13 Years 1 Month- Supervised daily operations of housekeeping department, ensuring high standards of cleanliness and guest satisfaction.
- Developed and implemented training programs for new staff, enhancing team performance and service delivery.
- Managed inventory control processes, optimizing supply usage and reducing waste across the housekeeping department.
- Conducted regular inspections of guest rooms and common areas, maintaining compliance with health and safety regulations.
Education
High School Diploma
Skills
Time management
Customer service
Problem-solving skills
Listening skills
Conflict resolution
Hospitality management
Administrative skills
Timeline
Front Desk Clerk
Dyersburg Hotel
07.2013 - CurrentRead More
Excutive Housekeeper
Dyersburg Hotel
07.2013 - CurrentRead More
Lake County HIGH
High School Diploma
Read More