Katliyn Anderson
Smiths Grove,KY
Summary
Dynamic and detail-oriented professional with extensive experience at Sahetya Medical Group and Edmonson Drug Co. skilled in patient scheduling and medication dispensing, I excel in providing exceptional customer service and maintaining HIPAA compliance. Recognized for enhancing workflow efficiency and resolving customer inquiries with precision and care.
Overview
2
2
years of professional experience
Work History
Receptionist
Sahetya Medical Group
10.2024 - Current
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
- Managed a high volume of incoming calls, addressing inquiries, and providing exceptional customer service to patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated appointment reminders for patients via phone calls or email notifications, reducing no-show rates.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
Pharmacy Technician
Edmonson Drug Co.
08.2023 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Education
High School Diploma -
Edmonson County High School
Brownsville, KY05-2022
Skills
- Patient scheduling
- Medication dispensing
- HIPAA compliance
- Record keeping
- Customer service
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Telephone skills
- Data entry
- Appointment scheduling
Timeline
Receptionist
Sahetya Medical Group
10.2024 - Current
Pharmacy Technician
Edmonson Drug Co.
08.2023 - 10.2024
High School Diploma -
Edmonson County High School
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