Katlyn Davis
Hampton,VA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Account Manager
Ferguson Facilities Supply
2022.09 - Current
- Managing 120 multi-family, hospitality, and senior-living accounts to ensure their daily items as well as special items are accurately quoted, followed by ensuring the order is obtained, and customer is pleased with the process start to finish.
- Listening to customer needs to identify and recommend best products and services.
- Increased profitability and revenue by generating on average $300-400k in sales.
- Managing any special projects my accounts may take on where their needs may differ from their usual spending.
- Working collaboratively with their outside sales representative to meet all needs that may require an in-person visit.
- Serving as the lead point of contact for all accounts.
- Building and maintaining strong, long-lasting customer relationships.
Inside Sales Representative
Ferguson Facilities Supply
2022.01 - 2022.09
- Managed appliance installations from request to completion.
- Managed projects for on-going appliance install packages.
- Found solutions for all out-of-stock appliance orders.
- Ensured all SOPs are followed to ensure successful installations and appliance deliveries.
Customer Service Representative
Ferguson Facilities Supply
2021.06 - 2022.01
- Own Brand Warranty & Technical Team
- Has extensive knowledge on Ferguson’s Own Brand Products.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Spoke with customers to ensure satisfaction and assist in any troubleshooting/technical support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Key Holder / Training Coordinator / Bartender
Carrabba' Italian Grill
2016.10 - 2021.06
- Ensured all guests were attended to with efficient, warm, and friendly service.
- Trained new employee’s on the daily operations of the restaurant, the menu, drinks, and upselling.
- Communicated easily with patrons to build rapport and earn repeat business.
- Order inventory to meet expected demand with adequate stock.
Education
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL06.2021
Bachelor of Science - Data Analytics
Southern New Hampshire University
Hooksett, NHSkills
- Time Management
- Problem Solving
- Verbal and Written Communication
- Relationship Building
- Account Management
- Teamwork and Collaboration
- Microsoft Office
Timeline
Account Manager
Ferguson Facilities Supply
2022.09 - Current
Inside Sales Representative
Ferguson Facilities Supply
2022.01 - 2022.09
Customer Service Representative
Ferguson Facilities Supply
2021.06 - 2022.01
Key Holder / Training Coordinator / Bartender
Carrabba' Italian Grill
2016.10 - 2021.06
Associate of Arts -
Florida SouthWestern State College
Bachelor of Science - Data Analytics
Southern New Hampshire University