Katori Keenon
Boiling Springs,SC
Summary
9 years of experience in property leasing, managing property portfolios, building tenant relationships, and achieving high tenant satisfaction and optimal occupancy rates. Tenant satisfaction and continuous learning drives my commitment to the real estate industry. Strong skills in marketing, customer service, and financial management. Excellent communication and sales skills that allows me to provide exceptional service to clients and contribute to the growth of a dynamic leasing team.
Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Property Manager
Asheville Housing Authority
Asheville, NC
04.2024 - Current
- Handled tenant inquiries, complaints, and maintenance requests promptly and professionally
- Conducted regular property inspections to ensure compliance with safety regulations and identify maintenance needs
- Collaborated with leasing team to market available units, resulting in increase in occupancy rate
- Prepared lease agreements, renewals, and move-in/move-out documentation accurately and efficiently
- Managed rent collection process, ensuring timely payments from tenants and addressing any delinquencies
- Maintained accurate records of all financial transactions including rent payments, security deposits, and expenses
- Coordinated vendor relationships for repairs, maintenance services, landscaping, pest control etc.
- Responded to emergency situations promptly by coordinating necessary repairs or contacting appropriate authorities when needed
- Maintained positive relationships with tenants through effective communication channels including email updates or newsletters regarding property news or upcoming events
- Processed tenant recertifications
- Willing to relocate: Anywhere
Assistant Property Manager/Realtor(part-time)
JS Premier Real Estate
Columbia, SC
10.2020 - 08.2024
- Assisted in the management of 150 residential units, providing support in leasing, maintenance, and tenant relations.
- Conducted property inspections and ensured compliance with safety and health regulations.
- Coordinated move-ins and move-outs, conducting inspections and managing security deposits.
- Assisted in the preparation of financial reports, tracking expenses and revenue.
- Developed and maintained relationships with tenants, addressing their needs and concerns promptly.
Customer Service Advocate/Manager/Escalation Supervisor
Verizon Wireless
Greenville, SC
07.2006 - 11.2023
- Process customer requests for payments, activations, upgrades and other services
- Recommend appropriate products and rate plans
- Maximize the company and customer satisfaction by building rapport with customers who visit the store
- Maintain current knowledge of store products to easily and better assist the needs of customers
- Provide exceptional and timely customer service to increase client retention and loyalty
- Process various transactions such as phone bill payments, upgrades and refunds
Customer Service Representative/Sales Specialist
Verizon Wireless
Greenville, SC
01.2007 - 10.2023
- Provided exceptional customer service, handling inquiries and resolving issues for a diverse customer base.
- Assisted customers with account management, billing inquiries, and service upgrades.
- Troubleshoot technical issues with wireless devices and services, providing step-by-step guidance.
- Processed payments, handled returns, and managed service cancellations.
Property Manager/Realtor (part-time)
Excel Realty and Mortgage
Columbia, SC
11.2017 - 08.2023
- Provide guidance and assistance through the process of buying, selling, or leasing properties
- Perform comparative market analysis to estimate properties’ value
- Determine clients’ needs and financials abilities to propose solutions that suit them
- Maintain and update listings of available properties
- Promote sales through advertisements, open houses and listing services
Leasing Consultant / Leasing Manager
Ambling Management
Greenwood, SC
01.2001 - 12.2007
- Assisted prospective tenants in finding suitable rental properties, conducting property tours and highlighting features.
- Processed lease applications, conducted background checks, and prepared lease agreements.
- Managed lease renewals and addressed tenant inquiries and concerns.
- Coordinated property maintenance and repair requests, ensuring timely resolution.
- Implemented marketing campaigns to attract new tenants, contributing to a 10% increase in occupancy.
- Maintained detailed records of tenant interactions and property activities.
Administrative Clerk
Social Security Administration
Greenwood, SC
05.1995 - 05.2002
- Assisted the public in their Social Security needs such as requesting social security cards and applying for retirement and disability benefits
- Greeted office guests and visitors in a courteous manner
- Answered incoming telephone calls in a professional manner
Education
Associate's degree - Office Systems Technology
Piedmont Technical College
05-2000
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Certification
- Fair Housing Certified Present
- Real Estate License Present
- Property Management Present
- Project Based Voucher Certification Present
- Office Systems Technology June 2001 to Present
- Rent Calculation Certifications
Timeline
Property Manager
Asheville Housing Authority
04.2024 - Current
Assistant Property Manager/Realtor(part-time)
JS Premier Real Estate
10.2020 - 08.2024
Property Manager/Realtor (part-time)
Excel Realty and Mortgage
11.2017 - 08.2023
Customer Service Representative/Sales Specialist
Verizon Wireless
01.2007 - 10.2023
Customer Service Advocate/Manager/Escalation Supervisor
Verizon Wireless
07.2006 - 11.2023
Leasing Consultant / Leasing Manager
Ambling Management
01.2001 - 12.2007
Administrative Clerk
Social Security Administration
05.1995 - 05.2002
Associate's degree - Office Systems Technology
Piedmont Technical College