Katrina Basta
San Antonio,TX
Summary
Reliable and detail-oriented professional with experience in retail leadership, administrative support, and fast-paced customer service environments. Skilled at maintaining organized systems, supporting inventory accuracy, and identifying discrepancies while ensuring efficient daily operations. Known for a strong work ethic, attention to detail, and the ability to stay productive in busy warehouse and retail settings. I value a positive team environment and enjoy working collaboratively to support coworkers, maintain high standards, and contribute to the overall success of the organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Instructional Assistant
Northside ISD
San Antonio, TX
08.2025 - Current
- Provide classroom support for teachers working with students with special needs.
- Assist students with academic tasks, individualized learning activities, and daily routines.
- Support development of students’ social, behavioral, and communication skills.
- Maintain a structured, safe, and inclusive learning environment.
- Collaborate with teachers to implement Individualized Education Plans (IEPs).
- Supervise students during classroom activities and transitions.
Front Desk Receptionist
Scientific Machine & Welding, Inc.
Austin, TX
06.2022 - 04.2025
- Managed incoming calls and directed inquiries appropriately.
- Ordered office and operational supplies.
- Coordinated product pickups and deliveries with customers and vendors.
- Provided administrative support to the accounting department.
Retail Team Lead
Charlotte Russe
San Marcos, TX
11.2023 - 12.2024
- Supervised sales associates and delegated tasks for efficient operations.
- Opened and closed the store including deposits and cash handling.
- Assisted customers with returns, exchanges, and product recommendations.
- Maintained merchandising standards and store organization.
Personal Shopper
Central Market
Austin, TX
02.2023 - 08.2023
- Fulfilled online grocery orders accurately in a fast-paced environment.
- Provided excellent customer service through direct interaction.
- Collaborated with coworkers to ensure orders were completed on time.
- Assisted customers with curbside pickup to create a seamless experience.
Education
Associate of General Studies -
Austin Community College District
Austin, TXSkills
- Office Administration
- Inventory Control
- Customer Service
- Team Leadership
- POS Systems
- Cash Handling
- Organization & Time Management
- Small group instruction
- Calm and patient demeanor
- Effective communication
- Classroom organization
Certification
- Food Handler Certification
- TABC Certification
- Driver’s License
Community Involvement
Austin Baha’i Center, 2018, Present, Volunteer in community service programs., Assist with youth classes and educational activities., Encourage creativity and teamwork among youth participants.
Timeline
Instructional Assistant
Northside ISD
08.2025 - Current
Retail Team Lead
Charlotte Russe
11.2023 - 12.2024
Personal Shopper
Central Market
02.2023 - 08.2023
Front Desk Receptionist
Scientific Machine & Welding, Inc.
06.2022 - 04.2025
Associate of General Studies -
Austin Community College District