Katrina Cervantes

• Handled all aspects of the leasing process including apartment tours, application processing, move-in and move-out procedures and conflict resolution.

• Conducted market research to identify competitive rental rates, monitored occupancy levels and provided customer service.
• Responded promptly to inquiries from prospective tenants via phone calls, emails or walk-ins.
• Inspected vacant units before showings or move-in dates; scheduled repairs when necessary.
• Developed relationships with local real estate agents to build referral network for prospective tenants.
• Organized special events such as open houses or promotional activities aimed at increasing property visibility.

• Helped customers find specific products, answered questions and offered product advice.
• Built and maintained relationships with peers and upper management to drive team success.
• Cashier
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.