Katrina Newton
Apopka,FL
Summary
Dedicated crew member with a proven track record in customer service and teamwork. Skilled in multitasking, time management, and training new staff to enhance overall service quality.
Overview
24
24
years of professional experience
Work History
Crew Member
McDonald's Restaurant
Cocoa, FL
07.2021 - 02.2024
- Maintained cleanliness and organization of workstations, adhering to safety and hygiene standards.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- Trained new crew members on procedures, enhancing team performance and service quality.
- Assisted in inventory management, helping track stock levels to prevent shortages and waste.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Head Hostess
Anna Maria Oyster Bar
Bradenton, FL
02.2021 - 04.2021
- Oversaw seating arrangements to optimize guest flow and enhance dining experience.
- Trained and mentored new host staff on best practices and customer service standards.
- Managed reservation system, ensuring accurate bookings and minimizing wait times.
- Coordinated with kitchen and waitstaff to streamline service delivery during peak hours.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Associate
Epic Theaters
Titusville, FL
10.2018 - 05.2019
- Managed daily operations to ensure smooth theater functions and exceptional guest experiences.
- Trained new staff on customer service protocols and operational procedures for efficiency.
- Implemented inventory management practices to maintain optimal stock levels of concessions supplies.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Cashier
Publix Supermarkets Store
Cocoa, FL
08.2000 - 05.2003
- Processed customer transactions accurately and efficiently at checkout.
- Assisted customers with product inquiries, fostering a positive shopping experience.
- Managed cash register operations, ensuring balanced cash drawers at the end of shifts.
- Trained new cashiers on systems and customer service best practices.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Office Administration
Eastern Florida State College
Cocoa, FL05-2006
High School Diploma -
Titusville High School
Titusville, FL05-2003
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Crew Member
McDonald's Restaurant
07.2021 - 02.2024
Head Hostess
Anna Maria Oyster Bar
02.2021 - 04.2021
Associate
Epic Theaters
10.2018 - 05.2019
Cashier
Publix Supermarkets Store
08.2000 - 05.2003
Office Administration
Eastern Florida State College
High School Diploma -
Titusville High School