Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Yevoli

Bay Shore,NY

Summary

As a professional and passionate bartender and server, I bring over 12 years of experience in the food service industry, specializing in the creation of craft cocktails in both restaurant and bar environments. My expertise extends to personnel development, fostering team collaboration, and adeptly resolving conflicts with customers, waitstaff, and management, particularly in high-pressure situations.

Overview

6
6
years of professional experience

Work History

Server

Bayberry
05.2024 - Current
  • Welcome guests, present menus, and recommend food and drink options to enhance dining experience.
  • Showed extensive knowledge of wine menu, suggesting pairings to complement meals.
  • Increase revenue by upselling menu items and wine bottles, boosting guest satisfaction.
  • Optimize table turnover rates while maintaining high-quality service, contributing to increased restaurant revenue and positive customer feedback.
  • Coordinate seamlessly with kitchen staff and management to ensure efficient order processing and timely food delivery, enhancing overall operations.
  • Maintain meticulous attention to dietary restrictions and allergies, creating a safe and inclusive dining environment for all guests.
  • Extensive experience in wine bottle service, including presenting wine, corking, decanting and serving.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.


Bartender

Salt Shack
06.2023 - Current
  • Greet guests and offer personalized drink suggestions, enhancing guest satisfaction and repeat visits.
  • Optimize bar operations, reducing waste and improving efficiency, while maintaining high-quality service standards and increasing customer satisfaction.
  • Streamlined drink preparation process, reducing wait times and enhancing customer satisfaction while maintaining high-quality standards.
  • Maintained clean and organized environment streamlining efficiency.

Bartender & Server

Butera’s
10.2020 - 10.2023
  • Provided exceptional customer service, addressing concerns promptly and ensuring guest satisfaction.
  • Offered personalized drink recommendations, enhancing overall experience.
  • Displayed a comprehensive understanding of the wine menu, enabling recommendations for food and wine pairings.
  • Extensive experience in wine bottle service, including presenting wine, corking, decanting and serving.
    Streamlined order-taking process, reducing wait times and increasing table turnover.
  • Consistently upsold premium spirits, contributing to revenue growth.
  • Fostered teamwork among staff, ensuring seamless service during peak hours. Mentored new hires, accelerating their integration and improving overall team performance.
  • Introduced drink specials, attracting new clientele and boosting weekday sales.
  • Optimized bar operations, reducing waste and improving inventory turnover. Implemented efficient cocktail preparation techniques, enhancing service speed.

Bartender & Server

Nicky's On The Bay
05.2018 - 10.2022
  • Taking and creating multiple drink orders at once including cocktail making at a 30+ seat bar.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
  • Polished glassware, bussed tables and removed debris to keep customer areas fresh and clean.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay while working on service bar.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Handled a substantial amount of cash on daily basis, which built trustworthiness and loyalty with owners.
  • Worked with Aloha POS system to place orders, manage bills and complete check sales.
  • Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons.
  • Checked identification to enforce age regulations for alcoholic beverages.

Education

High School Diploma -

Island Trees High School
Levittown, NY

Associate of Science -

Nassau Community College
Garden City, NY

EMT-Basic - Emergency Medical Technology-Basic Life Support

VEEB
East Meadow, NY

Bachelor of Science - Nursing

Molloy College
Rockville Centre, NY
05.2016

Skills

  • Hospitality service expertise
  • Experienced in high volume dining
  • Food and wine sales and promotion
  • Ability to work well in high stress situations
  • Guest Engagement

Timeline

Server

Bayberry
05.2024 - Current

Bartender

Salt Shack
06.2023 - Current

Bartender & Server

Butera’s
10.2020 - 10.2023

Bartender & Server

Nicky's On The Bay
05.2018 - 10.2022

High School Diploma -

Island Trees High School

Associate of Science -

Nassau Community College

EMT-Basic - Emergency Medical Technology-Basic Life Support

VEEB

Bachelor of Science - Nursing

Molloy College

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Katrina Yevoli