Katwana Johnson
Katy,TX
Summary
Experienced Pharmacy Operations Manager recognized for strong attention to detail and commitment to patient safety. Adept at managing pharmacy operations and developing training programs that enhance staff performance and compliance with regulatory requirements.
Overview
12
12
years of professional experience
Work History
Pharmacy Operations Manager
Walgreens
Houston, TX
11.2013 - Current
- Oversaw pharmacy operations to ensure compliance with regulations and safety standards.
- Managed inventory levels and coordinated supply chain processes for medication management.
- Trained and mentored pharmacy staff on operational procedures and customer service practices.
- Implemented workflow improvements to enhance efficiency in medication dispensing processes.
- Collaborated with healthcare providers to optimize patient care and medication therapies.
- Developed training programs for staff on new systems and technology in the pharmacy.
- Coordinated with corporate teams to align pharmacy goals with overall business objectives.
- Resolved customer complaints promptly while maintaining a high level of professionalism.
- Reviewed invoices from vendors for accuracy prior to payment processing.
- Monitored inventory levels to ensure adequate supplies are available at all times.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Worked closely with store manager to maintain day-to-day operations.
Medical Assistant
enTrust Urgent Care
Houston, Tx
05.2023 - 12.2024
- Assisted healthcare providers with patient examinations and procedures.
- Managed patient intake, including collecting medical history and vital signs.
- Coordinated communication between patients and medical staff for efficient care.
- Maintained cleanliness and organization of examination rooms and medical equipment.
- Educated patients on treatment plans, medications, and follow-up care instructions.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Documented notes during patient visits.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Collected samples from patients for laboratory testing purposes.
- Educated patients about medications, procedures and physician's instructions.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Registered new patients into practice management software program accurately entering demographic information.
- Positioned patients properly during examination or treatment for comfort and safety.
Certified Pharmacy Technician
Encompass Health Rehabilitation Hospital
Houston, Texas
01.2022 - 04.2023
- Managed medication inventory and ensured proper storage conditions.
- Assisted in preparing and dispensing medications to patients.
- Conducted regular audits to ensure compliance with safety standards.
- Processed prescription orders efficiently using pharmacy management software.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
- Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
- Maintained a clean work environment by wiping down counters, cleaning spills promptly and properly disposing of waste products.
- Maintained clean and organized pharmacy shelving and work areas.
- Maintained pharmacy inventory by restocking shelves with medications and supplies.
- Checked expiration dates on drug products prior to dispensing them to customers.
- Followed safety protocols when handling hazardous drugs or materials in accordance with OSHA standards.
- Generated labels for compounded medications using an automated system.
- Prepared IV admixtures under the supervision of a licensed pharmacist.
Education
Medical Assistant Ceretification - Health Care Management
The College of Health Care Professions
TX01-2022
High School Diploma -
Lakeview Highschool
Campti, LA09-1998
Some College (No Degree) -
Lone Star College
Houston, TXSkills
- Patient education
- Attention to detail
- Quality assurance
- Customer relationship management
- Regulatory requirements
- Care monitoring
- Patient safety
- Sales optimization
- Professional ethics
- Pharmacy operations
- Inventory management
- Medication dispensing
- Workflow optimization
- Staff training
Affiliations
- Love to volunteer at my local church.
- Enjoy walking in my garden every morning and enjoying the sound of the birds.
- Love traveling with friends and family on my free time.
Accomplishments
- Received employee of district for continuous increase in sales and profit.
- Started a small personal business making t-shirts and stuffed ballons for parties and other celebrations
Timeline
Medical Assistant
enTrust Urgent Care
05.2023 - 12.2024
Certified Pharmacy Technician
Encompass Health Rehabilitation Hospital
01.2022 - 04.2023
Pharmacy Operations Manager
Walgreens
11.2013 - Current
Medical Assistant Ceretification - Health Care Management
The College of Health Care Professions
High School Diploma -
Lakeview Highschool
Some College (No Degree) -
Lone Star College