Katy Sullivan

• Pleasantly interacted with customers to promote fun, positive environment.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Controlled line and crowd with quick, efficient service.
• Made and served brand-specific café beverages with focus on speed, quality and consistency.
• Maintained regular and consistent attendance and punctuality.

• Accurately pulled inventory and met order deadlines for all retail purchase orders and product launches.
• Package and ship purchase orders via ground and freight shipments.
• Blending of proprietary company spice blends using a variety of machinery.
• Ensure quality assurance and control of every spice and blend produced and distributed.
• Safely operate forklift and pallet jacks.

• Managed administrative duties with phone reception, appointment scheduling, patient flow, payment processing, and contact lens sales.
• Conducted and recorded pretest measurements, including visual acuities, IOPs, auto-refraction, retinal photos, and OCT.
• Assisted with insurance questions and eligibility.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Instructed patients on contact lens insertion and removal and lens care guidelines.

• Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
• In-house production including blending and packaging of herbal tinctures.
• Quality control during all steps of production.
• Assisted in writing and proofreading GMPs and SOPs for incoming herbs, packaging, and bulk specifications.

· Prepared a wide variety of beverages in a fast paced drive-through environment

· Ensured consistent and positive customer experience

· Trained new hires per company standards

· Knowledgeable about coffee origins, Farm-Friendly Direct program, and other relevant coffee information

· Troubleshot when equipment went down, product ran out, etc.

· Ordered, received, and stocked supplies