Kaung Htet San
San Jose,CA
Summary
Dynamic server with extensive experience at Rangoon Tea House, excelling in customer service and conflict resolution. Proficient in POS system operation and cash handling, I consistently delivered prompt service while maintaining high sanitation standards. Recognized for effectively managing customer concerns and enhancing the dining experience through menu expertise and a friendly demeanor.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server/Waiter
Rangoon Tea House
Yangon, Yangon
08.2021 - 05.2023
- Show genuine understanding and care for the customer's situation to build trust.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Speak politely, avoid jargon, and ensure the customer understands the solution.
- Remain calm and composed, even when dealing with frustrated or difficult customers.
- Quickly identify issues, and offer effective solutions to resolve customer concerns.
- Maintain a friendly and professional demeanor to create a pleasant customer experience.
- Work quickly without rushing, prioritizing tasks to minimize wait times.
- Be familiar with the menu or inventory to answer questions, and make quick recommendations.
- Keep the workspace tidy to ensure smooth operations and a positive customer impression.
- Coordinate with coworkers very well.
- Delivered food orders promptly and courteously.
- Operated POS terminals to input orders, split bills and calculate totals
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Upheld high standards of sanitation in accordance with health department regulations.
Education
Associate of Science -
De Anza College
Cupertino, CA09-2027
Skills
- Customer service
- POS system operation
- Menu knowledge
- Cash handling
- Order management
- Conflict resolution
Certification
- Food Handler Certification
Timeline
Server/Waiter
Rangoon Tea House
08.2021 - 05.2023
Associate of Science -
De Anza College
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