Summary
Overview
Work History
Education
Skills
Timeline
PEP West and OnQ PMS Software Experience
Generic
Kay Clark

Kay Clark

Haltom City,TX

Summary

Detail-oriented professional skilled in front desk operations and nightly audits. Recognized for strong work ethic and time management, successfully reconciling daily revenue while ensuring exceptional guest satisfaction during overnight shifts.

Overview

3
3
years of professional experience

Work History

Night Auditor

Home2 Suites By Hilton
Fort Worth, TX
03.2026 - 06.2026
  • Conducted nightly audits to ensure accuracy of financial transactions and guest accounts.
  • Reconciled daily revenue reports, identifying discrepancies and resolving issues promptly.
  • Processed check-ins and check-outs efficiently, enhancing guest satisfaction and experience.

Night Auditor

Hilton Garden Inn Hotel
Jonesboro, AR
09.2025 - 03.2026
  • Processed check-ins and check-outs efficiently, enhancing guest satisfaction and experience.
  • Monitored security systems to maintain safety and address any concerns proactively.
  • Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.

Front Desk Receptionist

Hampton Inn and Suites by Hilton
Atlanta, GA
08.2024 - 09.2025
  • Greeted and assisted guests with check-in and check-out procedures, ensuring positive experiences.
  • Maintained accurate records of guest reservations and inquiries using property management software.
  • Addressed guest concerns promptly, resolving issues to enhance satisfaction and retention.

Front Desk Receptionist

The Waters Hot Springs Tapestry Collection by Hilton
Hot Springs, AR
08.2023 - 08.2024
  • Informed guests about hotel amenities, local attractions, and services as needed.
  • Assisted in maintaining front desk appearance and organization for optimal guest experience.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Urban Forestry - Trade

Ouachita Job Corps
Royal, AR

High School Diploma -

Hot Springs High School
Hot Springs, AR

Skills

  • Front desk operations
  • Night audit procedures
  • Generating reports
  • Cash handling
  • Customer service
  • Telephone etiquette
  • Multitasking
  • Time management
  • Detail-oriented
  • Reliability under pressure
  • Problem resolution
  • Active listening
  • Work ethic

Timeline

Night Auditor

Home2 Suites By Hilton
03.2026 - 06.2026

Night Auditor

Hilton Garden Inn Hotel
09.2025 - 03.2026

Front Desk Receptionist

Hampton Inn and Suites by Hilton
08.2024 - 09.2025

Front Desk Receptionist

The Waters Hot Springs Tapestry Collection by Hilton
08.2023 - 08.2024

Urban Forestry - Trade

Ouachita Job Corps

High School Diploma -

Hot Springs High School

PEP West and OnQ PMS Software Experience

I have PEP and OnQ software experience