Kaya Castiglione
El Cajon,CA
Summary
With a proven track record at Brighton Dental, I excel in enhancing patient relations and office efficiency through expert scheduling and meticulous document management. My adeptness in maintaining confidentiality and superior customer service skills have significantly improved client satisfaction. Leveraging strong multitasking abilities and attention to detail, I consistently deliver outstanding administrative support.
Overview
11
11
years of professional experience
Work History
Front Desk Administrative Assistant
Brighton Dental
San Diego, CA
08.2023 - Current
- Enhanced customer satisfaction by providing efficient and professional front desk support.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times.
- Managed incoming phone calls, directing them appropriately to maintain professionalism and efficiency.
- Increased office efficiency with proactive inventory management of office supplies.
- Reduced waiting times for guests by efficiently managing appointments and scheduling.
- Supported staff members with various administrative tasks to improve overall workflow.
- Facilitated smooth check-in and check-out processes for visitors, ensuring a positive experience.
- Resolved issues promptly by effectively communicating with colleagues from other departments.
- Provided exceptional customer service through prompt response to inquiries and concerns.
- Collect patient and client documents and information upon referral.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Ensured compliance with HIPAA regulations while managing sensitive patient information during the verification process.
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Educated patients on their insurance benefits and coverage options, empowering them to make informed decisions regarding their dental care expenses.
- Improved patient billing accuracy by streamlining dental coding procedures and maintaining up-to-date knowledge of industry standards.
Assistant Administrative Manager
Jamie Forsberg & Associates
San Diego, CA
03.2022 - 08.2023
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving strategies.
- Assessed departmental performance metrics, identifying areas for improvement and implementing targeted action plans.
- Maintained strict confidentiality concerning sensitive information pertaining to company operations or personnel matters.
- Collaborated with other managers to develop strategic plans for the improvement of departmental functions.
- Developed comprehensive filing systems to maintain organized documentation for easy retrieval when needed.
- Supported the onboarding process for new hires, providing orientation materials and facilitating introductions to key staff members.
- Ensured compliance with all relevant regulations by staying updated on industry standards and legal requirements applicable to an assistant administrative manager role.
Clerical Substitute
Santee School District
Santee, CA
09.2020 - 03.2023
- Assisted in the coordination of events, meetings, and conferences, ensuring timely execution and seamless logistics.
- Managed inventory levels of office supplies, placing orders proactively to avoid shortages or delays in daily operations.
- Supported executive-level staff with calendar management, travel coordination, and meeting preparation as needed.
- Promoted a well-organized workspace through routine maintenance of shared spaces such as conference rooms or break areas.
- Maintained an up-to-date knowledge of company policies and procedures, enabling accurate information dissemination when responding to internal or external inquiries.
- Enhanced office efficiency by organizing files, updating records, and streamlining data management.
- Boosted customer satisfaction with prompt and courteous responses to inquiries via phone calls and emails.
- Facilitated smooth operations during peak periods by multitasking efficiently and prioritizing urgent tasks.
- Safeguarded sensitive information with strict adherence to confidentiality policies while managing personal records of employees.
Clerical Substitute / After School Care Assistant
Lakeside Union School District
Lakeside, CA
02.2015 - 11.2022
- Assisted in the coordination of events, meetings, and conferences, ensuring timely execution and seamless logistics.
- Handled incoming mail processing efficiently so that timely distribution occurred to the correct recipients.
- Safeguarded sensitive information with strict adherence to confidentiality policies while managing personal records of employees.
- Reduced errors in documents by meticulously proofreading important correspondence and reports.
- Supported executive-level staff with calendar management, travel coordination, and meeting preparation as needed.
- Collaborated effectively with other departments when necessary, resolving issues quickly while maintaining excellent working relationships.
- Expedited the completion of time-sensitive projects by providing efficient assistance in research, data entry, and document formatting.
- Promoted a well-organized workspace through routine maintenance of shared spaces such as conference rooms or break areas.
- Fostered a welcoming atmosphere for visitors by greeting them professionally upon arrival and directing them to appropriate personnel promptly.
- Facilitated smooth operations during peak periods by multitasking efficiently and prioritizing urgent tasks.
Scheduling Representative
Children’s Primary Care Medical Group
San Diego, CA
06.2019 - 08.2020
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Used Software to schedule patients.
- Managed high call volumes while maintaining exceptional accuracy in appointment scheduling.
- Worked closely with other departments to resolve complex scheduling conflicts or accommodate special requests from patients or physicians.
- Fostered strong relationships with patients, ensuring a positive experience throughout their care journey.
- Trained new staff members on scheduling protocols, contributing to a well-prepared team of patient coordinators.
- Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
- Verified insurance coverage and obtained pre-authorizations.
- Provided compassionate assistance to patients experiencing difficulties in navigating the scheduling process.
- Collaborated with healthcare providers to maintain efficient schedules and optimize patient outcomes.
- Enhanced patient experience by efficiently scheduling appointments and managing daily calendars for multiple medical professionals.
- Streamlined appointment scheduling process, resulting in improved patient satisfaction and reduced wait times.
- Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments.
- Maintained up-to-date knowledge of insurance requirements, ensuring accurate information was provided to patients during the scheduling process.
- Supported administrative tasks such as insurance verification and data entry for accurate record-keeping and billing processes.
MRI Scheduler / Receptionist
Grossmont Imaging
San Diego, CA
01.2019 - 06.2019
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Developed a strong understanding of various radiology procedures and their prerequisites, allowing for accurate scheduling and patient education.
- Coordinated radiology appointments for multiple departments, ensuring optimal resource utilization.
- Streamlined appointment scheduling by implementing an efficient online booking system.
- Proactively addressed potential scheduling issues by reviewing upcoming appointments regularly and making necessary adjustments as needed.
- Worked closely with referring physicians'' offices to coordinate timely referrals for diagnostic imaging services, expediting patient care when necessary.
- Collaborated with radiologists to ensure smooth workflow throughout the day, addressing any scheduling conflicts or delays as they arose.
- Contributed to a positive work environment by fostering strong relationships with colleagues across various departments within the facility.
- Managed high call volumes efficiently while maintaining a professional demeanor and providing exceptional customer service to both internal staff members and external callers alike.
Clerical Substitute/ Avid Tutor
Grossmont Union High School District
San Diego, CA
08.2013 - 06.2015
- Contributed to a positive work environment through professional communication and strong teamwork skills.
- Managed inventory levels of office supplies, placing orders proactively to avoid shortages or delays in daily operations.
- Supported executive-level staff with calendar management, travel coordination, and meeting preparation as needed.
- Promoted a well-organized workspace through routine maintenance of shared spaces such as conference rooms or break areas.
- Maintained an up-to-date knowledge of company policies and procedures, enabling accurate information dissemination when responding to internal or external inquiries.
- Enhanced office efficiency by organizing files, updating records, and streamlining data management.
- Boosted customer satisfaction with prompt and courteous responses to inquiries via phone calls and emails.
- Facilitated smooth operations during peak periods by multitasking efficiently and prioritizing urgent tasks.
- Safeguarded sensitive information with strict adherence to confidentiality policies while managing personal records of employees.
- Handled incoming mail processing efficiently so that timely distribution occurred to the correct recipients.
- Provided reliable support for staff members by performing various administrative tasks during their absence.
Education
Real Estate / General Education
San Diego City College
San Diego, CA2020
Pharmacy Technician -
Grossmont Health Occupations
San Diego, CA12.2016
High School Diploma -
El Capitan High School
Lakeside, CA06.2013
Skills
- File Organization
- Reception duties
- Scheduling appointments
- Maintaining records
- Document Management
- Calendar Management
- Customer Service
- Maintaining confidentiality
- Insurance Verification
- Front Office Management
- Patient Relations
- Typing (76 WPM)
- Information Protection
- Fast Learner
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
Timeline
Front Desk Administrative Assistant
Brighton Dental
08.2023 - Current
Assistant Administrative Manager
Jamie Forsberg & Associates
03.2022 - 08.2023
Clerical Substitute
Santee School District
09.2020 - 03.2023
Scheduling Representative
Children’s Primary Care Medical Group
06.2019 - 08.2020
MRI Scheduler / Receptionist
Grossmont Imaging
01.2019 - 06.2019
Clerical Substitute / After School Care Assistant
Lakeside Union School District
02.2015 - 11.2022
Clerical Substitute/ Avid Tutor
Grossmont Union High School District
08.2013 - 06.2015
Real Estate / General Education
San Diego City College
Pharmacy Technician -
Grossmont Health Occupations
High School Diploma -
El Capitan High School