Kayla Begay
Phoenix,AZ
Summary
Dedicated Medical Support Assistant with a proven track record at Northern Navajo Medical Center, enhancing patient satisfaction through meticulous scheduling and effective communication. Excelled in HIPAA-compliant data management and patient support, demonstrating exceptional professionalism and empathy. Skilled in medical record assessment and fostering trust with diverse patient populations.
Overview
3
3
years of professional experience
Work History
Medical Support Assistant
Northern Navajo Medical Center
01.2021 - 09.2021
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Interviewed patients to verify and update clinical and demographic records.
- Sanitized, restocked, and organized exam rooms and medical equipment.
Medical Support Assistant Patient Registration
Kayenta Health Center
06.2020 - 07.2020
- Supported administrative tasks such as filing paperwork, answering phones, and maintaining office supplies inventory for smooth department operations.
- Coordinated with various departments to facilitate seamless transfer of patients between units or clinics as needed.
- Maintained accurate patient records by diligently updating information in the hospital database system.
- Verified insurance coverage to confirm patient coverage for necessary medical services.
- Imaged and scanned patient and registration documentation into electronic patient records.
Medical Support Assistant
Northern Navajo Medical Center
10.2019 - 06.2020
- Worked seasonally in the Flu Clinic.
- Checking in patients and updating demographics.
- Entering data into the Electronic Health Record
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
Medical Support Assistant
Northern Navajo Medical Center
10.2018 - 03.2019
- Worked Seasonally for the Flu Immunization Clinic
- Updated patient information and entered into Electronic Health Record
- Entered data into system and updated customer contacts with information to keep records current.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Education
Associate of Applied Science - Medical Specialties
College America
Phoenix, AZ06-2010
Skills
- Detail-oriented
- Medical record assessment
- HIPAA compliance
- Patient communication
- Patient scheduling
- Insurance verification
- Medical office administration
- Professionalism in healthcare
- Customer service
- Reliable team player
- Electronic health records
- Data entry
Timeline
Medical Support Assistant
Northern Navajo Medical Center
01.2021 - 09.2021
Medical Support Assistant Patient Registration
Kayenta Health Center
06.2020 - 07.2020
Medical Support Assistant
Northern Navajo Medical Center
10.2019 - 06.2020
Medical Support Assistant
Northern Navajo Medical Center
10.2018 - 03.2019
Associate of Applied Science - Medical Specialties
College America
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