KAYCEE PFEIFER
Spokane Valley,WA
Summary
Detail-oriented Pharmacy Operations Manager with 19 years of experience in retail and hospital environments. Proven proficiency in prescription processing, inventory control, patient assistance, and medication safety, consistently achieving exceptional accuracy and quality in all operations. Recognized for fostering strong teamwork and a commitment to quality patient care while effectively collaborating with pharmacists, healthcare professionals, and customers to ensure seamless and compliant pharmacy operations. Dedicated leader focused on enhancing operational efficiency and improving patient outcomes through strategic initiatives and best practices.
Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen’s Pharmacy
09.2016 - Current
- Process an average of 450 prescriptions daily while ensuring 100% compliance with safety and regulatory standards.
- Train, mentor, and support supervise pharmacy technician to uphold accuracy and efficiency.
- Coordinate with insurance providers to resolve claim rejections and improve customer satisfaction.
- Maintain controlled substance logs and assist with annual audits, inventory, and inspections.
- Systems: EPIC, McKesson, Cencora, Rxl, Microsoft Word, Excel, Outlook
- Inventory and prescription management software
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Student Nurse: Emergency Department (Adult)
Providence Sacred Heart Medical Center
01.2025 - 04.2025
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
Student Nurse: Nephrology
Providence Sacred Heart Medical Center
01.2024 - 04.2025
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
Student Nurse: Regency at Northpoint
Rehabilitation Center
09.2024 - 11.2024
- Administered close patient care, checked vital signs, and monitored telemetry.
- Built rapport with patients and members of patients' support systems.
- Vaccinated patients to protect individuals from illnesses of concern.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Assisted in wound care management, promoting faster healing and reducing the risk of infection.
- Completed thorough patient assessments, contributing valuable information for treatment decisions.
- Provided emotional support to patients and their families during difficult times, fostering a positive environment conducive to healing.
Student Nurse: Pediatrics (NICU, PICU, 3S)
Sacred Hearth Children's Hospital
10.2025 - 11.2025
- Enhanced patient comfort by creating a nurturing and supportive environment for children during their hospital stay.
- Demonstrated flexibility by adapting to fluctuating patient needs and adjusting care plans accordingly.
- Developed trusting relationships with pediatric patients, fostering a sense of security during their hospitalization experience.
- Streamlined documentation processes by maintaining thorough electronic medical records, improving accuracy and accessibility of patient information.
- Contributed to infection control protocols by adhering to strict hygiene standards, protecting both patients and staff from potential illnesses.
- Promoted health education among young patients, encouraging healthy habits and preventative practices.
- Improved patient outcomes by closely observing changes in condition and promptly notifying healthcare providers of any concerns.
- Assisted in administering medications and vaccinations, ensuring accurate dosages and timely delivery.
- Facilitated communication between healthcare providers and families by acting as a liaison when necessary, promoting clear understanding of complex medical situations.
- Participated in discharge planning discussions, helping to ensure smooth transitions as patients returned home or moved to other facilities.
Student Nurse (L & D and Postpartum)
Sacred Heart Hospital
08.2025 - 10.2025
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Improved patient satisfaction with nursing care, regularly receiving positive feedback from patients and their families.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Provided compassionate care to diverse patient populations, promoting comfort and satisfaction throughout their treatment journey.
Education
Bachelors in Nursing - Nursing
Eastern Washington University
Spokane, WA05.2026
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification
Apollo College
Spokane01.2026
Skills
- Inventory management and control
- Insurance billing and claim resolution
- FDA, DEA, and HIPAA regulations
- Electronic health records systems
- Staff training, mentoring, and team building
- Professional ethics
- Quality assurance
- Budget administration
- Regulatory compliance
- Policy enforcement
- Workflow optimization
- Performance metrics
Timeline
Student Nurse: Pediatrics (NICU, PICU, 3S)
Sacred Hearth Children's Hospital
10.2025 - 11.2025
Student Nurse (L & D and Postpartum)
Sacred Heart Hospital
08.2025 - 10.2025
Student Nurse: Emergency Department (Adult)
Providence Sacred Heart Medical Center
01.2025 - 04.2025
Student Nurse: Regency at Northpoint
Rehabilitation Center
09.2024 - 11.2024
Student Nurse: Nephrology
Providence Sacred Heart Medical Center
01.2024 - 04.2025
Pharmacy Operations Manager
Walgreen’s Pharmacy
09.2016 - Current
Bachelors in Nursing - Nursing
Eastern Washington University
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification
Apollo College