KAYCEE PFEIFER
Spokane Valley,WA
Summary
Detail-oriented Pharmacy Operations Manager with 19 years of experience in retail and hospital environments. Proven proficiency in prescription processing, inventory control, patient assistance, and medication safety, consistently achieving exceptional accuracy and quality in all operations. Recognized for fostering strong teamwork and a commitment to quality patient care while effectively collaborating with pharmacists, healthcare professionals, and customers to ensure seamless and compliant pharmacy operations. Dedicated leader focused on enhancing operational efficiency and improving patient outcomes through strategic initiatives and best practices.
Pharmacy operations expert with deep knowledge in optimizing pharmacy workflows and ensuring regulatory compliance. Proven ability to lead teams effectively, fostering collaborative environment that adapts to changing needs. Strong focus on operational efficiency, inventory management, and customer service excellence. Known for strategic thinking, problem-solving skills, and results-driven approach. Expertise in streamlining workflows, enhancing patient safety, and optimizing inventory systems. Proven ability to lead teams and foster collaborative environment while maintaining regulatory compliance.
Overview
10
10
years of professional experience
Work History
Pharmacy Operations Manager
Walgreen’s Pharmacy
09.2016 - Current
- Process an average of 450 prescriptions daily while ensuring 100% compliance with safety and regulatory standards.
- Train, mentor, and support supervise pharmacy technician to uphold accuracy and efficiency.
- Coordinate with insurance providers to resolve claim rejections and improve customer satisfaction.
- Maintain controlled substance logs and assist with annual audits, inventory, and inspections.
- Systems: EPIC, McKesson, Cencora, Rxl, Microsoft Word, Excel, Outlook
- Inventory and prescription management software
- Collaborated with healthcare providers to optimize patient care and improve medication adherence rates through targeted interventions.
- Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
- Facilitated seamless transitions between shifts by creating comprehensive handoff procedures, ensuring efficiency and consistency in pharmacy operations.
- Implemented innovative staff scheduling techniques to optimize personnel allocation during peak hours and minimize overtime costs.
- Maintained compliance with all regulatory requirements, ensuring timely completion of audits and inspections without significant findings.
- Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Increased customer satisfaction by enhancing communication between pharmacists, technicians, and customers.
- Expanded pharmacy services by overseeing the successful launch of immunization programs and medication therapy management initiatives.
- Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
- Enhanced employee engagement and performance through regular feedback sessions, performance reviews, and professional development opportunities.
- Reduced medication errors through meticulous oversight of prescription fulfillment processes and staff training.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Collaborated with store manager to maintain daily operations.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Student Nurse: Practicum 3S Pediatric Floor
Providence Sacred Heart Children's Hospital
01.2026 - 02.2026
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Collaborated with interdisciplinary healthcare teams to develop and implement personalized care plans for patients.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
Student Nurse: Pediatrics (NICU, PICU, 3S)
Sacred Hearth Children's Hospital
10.2025 - 11.2025
- Enhanced patient comfort by creating a nurturing and supportive environment for children during their hospital stay.
- Demonstrated flexibility by adapting to fluctuating patient needs and adjusting care plans accordingly.
- Developed trusting relationships with pediatric patients, fostering a sense of security during their hospitalization experience.
- Streamlined documentation processes by maintaining thorough electronic medical records, improving accuracy and accessibility of patient information.
- Participated in discharge planning discussions, helping to ensure smooth transitions as patients returned home or moved to other facilities.
Student Nurse (L & D and Postpartum)
Sacred Heart Hospital
08.2025 - 10.2025
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Monitored patient vital signs, reporting any changes to experienced nursing staff.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Enhanced patient comfort and safety by adhering strictly to infection control protocols during clinical rotations.
Student Nurse: Emergency Department (Adult)
Providence Sacred Heart Medical Center
01.2025 - 04.2025
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Demonstrated proficiency in utilizing electronic medical records systems for accurate documentation of patient information.
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Enhanced patient care by accurately documenting vital signs, medical histories, and relevant information.
- Participated in hands-on clinical training under the supervision of experienced nursing professionals to refine practical skills.
- Supported efficient operations during clinical rotations by completing assigned tasks promptly while adhering to established guidelines.
Student Nurse: Nephrology
Providence Sacred Heart Medical Center
01.2024 - 04.2025
- Actively sought and incorporated feedback from nursing mentors to continuously improve clinical skills and knowledge.
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Developed strong rapport with patients by actively listening to concerns and addressing individual needs.
- Consistently provided emotional support for patients experiencing stress or anxiety related to their medical conditions or treatment plans.
- Applied critical thinking skills to identify changes in patient conditions, initiating timely interventions as needed.
- Exhibited flexibility in adapting to changing priorities within fast-paced healthcare settings while maintaining a high level of professionalism.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
Student Nurse: Regency at Northpoint
Rehabilitation Center
09.2024 - 11.2024
- Built rapport with patients and members of patients' support systems.
- Vaccinated patients to protect individuals from illnesses of concern.
- Maintained comfort and safety of each patient through careful monitoring and knowledge application.
- Assisted in wound care management, promoting faster healing and reducing the risk of infection.
- Completed thorough patient assessments, contributing valuable information for treatment decisions.
- Provided emotional support to patients and their families during difficult times, fostering a positive environment conducive to healing.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
Education
Bachelors in Nursing - Nursing
Eastern Washington University
Spokane, WA05-2026
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification
Apollo College
Spokane, WA09-2006
Skills
- Performance metrics
- Medication dispensing
- Pharmacy management
- Pharmacy automation
- Direct patient care
- Drug inventory management
- FDA drug safety guidelines
- Team building
- Training and mentoring
- Employee management
- Quality assurance
- Staff training
Timeline
Student Nurse: Practicum 3S Pediatric Floor
Providence Sacred Heart Children's Hospital
01.2026 - 02.2026
Student Nurse: Pediatrics (NICU, PICU, 3S)
Sacred Hearth Children's Hospital
10.2025 - 11.2025
Student Nurse (L & D and Postpartum)
Sacred Heart Hospital
08.2025 - 10.2025
Student Nurse: Emergency Department (Adult)
Providence Sacred Heart Medical Center
01.2025 - 04.2025
Student Nurse: Regency at Northpoint
Rehabilitation Center
09.2024 - 11.2024
Student Nurse: Nephrology
Providence Sacred Heart Medical Center
01.2024 - 04.2025
Pharmacy Operations Manager
Walgreen’s Pharmacy
09.2016 - Current
Bachelors in Nursing - Nursing
Eastern Washington University
Certified Pharmacy Technician (CPhT) - Pharmacy Technician Certification
Apollo College