Kayla Ayersman
Morgantown,WV
Summary
Dedicated home health aide with a passion for providing exceptional care. Committed to ensuring clients can remain in the comfort of their own homes for as long as possible. Skilled in professional communication, organization, clerical functions, project support, schedule management, and customer service. Quick learner with strong problem-solving and critical thinking abilities. Proficient in managing conflicting priorities with concise time management.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Home Health Aide
Interim HealthCare
Morgantown, WV
02.2025 - Current
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted disabled clients to support independence and well-being.
- Monitored client health by performing routine pulse, temperature and blood pressure checks.
- Adapted to ever-changing patient needs, consistently adjusting care plans and strategies in order to provide the highest quality of personalized assistance.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Safely transferred patients using appropriate equipment such as Hoyer lifts or gait belts minimizing injury risks.
- Provided transportation and appointments management.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
- Prevented pressure ulcers through frequent repositioning and regular skin assessments, maintaining patient comfort while reducing complications.
Home Health Aide
Village Caregiving
Morgantown , WV
10.2024 - Current
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Prepared meals and snacks according to prescribed diets.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Assisted in ambulation and exercise routines for clients.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Administered medications as instructed by physician or nurse practitioner.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
- Reported any changes in the client's physical or emotional condition to supervisor immediately.
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Recorded daily notes about client conditions, treatments provided and progress made.
- Took initiative to ensure all tasks were completed efficiently within the designated time frame.
- Encouraged independence by teaching self-care skills such as grooming and hygiene habits.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Instructed family members regarding proper home care techniques and infection control procedures.
- Provided emotional support to clients dealing with chronic illnesses or end-of-life situations.
Secretary Bookeeping
Chester consulting llc
Bentleyville, Pennsylvania
06.2021 - 09.2024
- Provided administrative support to the office manager and other staff members.
- Organized and maintained executive calendars, including scheduling meetings, travel arrangements and conference calls.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Kept orderly receipts of job related expenses.
- Record keeping of daily job sites scheduled tasks completed to be billed to vendor.
- Completed daily invoices to be sent off weekly to vendors for payment.
- Scheduled equipment rentals to prioritized jobs sites.
- Kept record of all hours worked to payroll.
- Planned team building days with exercises to ensure staff engagement and work morale.
- Completed housekeeping duties and sanitation in and outdoor parameters to maintain a safe clean environment for all staff.
- Created and distributed staff engagement surveys as well as anonymous employee satisfaction surveys and yearly reviews to ensure employee engagement.
- Accepted and reviewed all applications for employment and scheduled potential new employee interviews and in addition sat in on the hiring process and gave direction.
- Scheduled new employee training classes for compliance.
- Made outbound calls for follow up and recieved inbound calls for the company and assisted in any concerns or issues and handled de-escalation if needed.
Customer Service Representative
Columbia Gas
Uniontown, PA
01.2015 - 08.2015
- Customer service representative for Columbia gas of Pennsylvania
- Took incoming calls for customers to get gas services set up at their home or turned off, reviewed customers accounts with them and charges on their bill, assisted in receiving emergency calls for people who smelled gas in their home or had leaks and explosions and walked them through getting out safely and next steps to take going forward, reviewing the meter readings with customers, take payments etc
Customer Service Member
USAA Banking
Uniontown, PA
03.2010 - 01.2014
- Customer service member for military members banking needs
- I took incoming calls from military members and their families to assist them in applying for credit cards
- I also assisted them in managing their credit cards such as taking payments, reviewing charges, reviewing their bill and explaining it to them, reporting fraudulent activity on their accounts, going over how and where to use their cards, assisting in cash advances, assisting in applying for higher credit limits with underwriting etc
- I also assisted with checking and savings account needs such as providing their balance, opening accounts, transferring funds between accounts, reporting fraudulent activity, issuing new cards etc
- I also handled setting up families and military members with a USAA membership by receiving private information such as date of birth and social and their military status to see if they could obtain a membership to receive our products
- I did outbound return calls to members if further review on the accounts was needed that would take longer then I was willing to have the member stay on hold
Sales Associate
Progressive Business Publications
Uniontown, PA
11.2007 - 08.2009
- Outbound sales representative
- I contacted large business and small business owners
- Typically speaking with the safety coordinators about receiving a monthly phablet on how to avoid injuries at work and keeping a safe workplace and injuries minimal
- Spoke also with CEO’s about monthly phablets regarding spending limits and expenses in the workplace and how to cut cost effectively and efficiently without cutting corners
- I was top seller in my workplace for6 straight running months and then after still ranking high as a top seller
Sales Representative
PRICELINE/BOOKING.COM
Brownsville, PA
09.2006 - 10.2007
- Answered calls from customers wanting to book airline, hotel and rental car reservations
- Handled booking the reservations as well as cancelling
- Assisted customers in getting their funds back or switching travel times and days
- Assisted irate customers as well who were not satisfied with the service provided or being charged fees to cancel
Sales Representative
rue21
Uniontown, PA
10.2004 - 07.2006
- Sales associate for clothing store
- I Rang register, assisted customers on the sales floor, received inventory and put out inventory, set design windows up, open and closed the store, assisted customers with getting in a dressing room and I often traveled to different locations around the state helping other stores do display windows or training or that simply needed the extra hands
Education
High school diploma -
Brownsville Area High School
Brownsville, PA06.2006
Skills
- Cold Calling
- Outbound Sales
- Telemarketing
- Inside Sales
- Sales
- Banking experience
- Typing (4 years)
- Client documentation
- Care plan assessment
- First aid and safety
- ADL support
- Phone reception
- Prioritization and time management
- HIPAA guideline compliance
- Phone etiquette
- Verbal and written communication
- Product knowledge
- Call handling
- Performance monitoring
- Problem-solving skills
- Conflict Resolution
- Professionalism
- Multitasking
- CPR Certified
- Vital signs monitoring
- Care plan management
- Mobility support
- Behavioral support
- Patient transportation
- Wound care
- Medication organization
- Behavior redirection
- Ambulation assistance
- State Driver's license
- Compassionate client care
- Spiritual support and companionship
- Medical terminology and equipment
- Patient lifting techniques
- Toileting assistance
- Mobility activities
- Client safety and first aid
- Catheter care assistance
- Elder care
- Activities of daily living (adls)
- Special needs care
- Home health aide (HHA)
- Daily charting
- Certified in CPR/AED
- HIPAA compliance
- Blood glucose monitoring
Certification
Cpr certified
Additional Information
I can type49 words a minute.
Timeline
Home Health Aide
Interim HealthCare
02.2025 - Current
Home Health Aide
Village Caregiving
10.2024 - Current
Secretary Bookeeping
Chester consulting llc
06.2021 - 09.2024
Customer Service Representative
Columbia Gas
01.2015 - 08.2015
Customer Service Member
USAA Banking
03.2010 - 01.2014
Sales Associate
Progressive Business Publications
11.2007 - 08.2009
Sales Representative
PRICELINE/BOOKING.COM
09.2006 - 10.2007
Sales Representative
rue21
10.2004 - 07.2006
High school diploma -
Brownsville Area High School