Kayla Baird
Clovis,CA
Summary
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
12
12
years of professional experience
Work History
Property Manager
Jordan Lee
04.2024 - Current
- Provided exceptional customer service to both current and prospective tenants, fostering a positive living environment within rental properties.
- Facilitated open houses and property tours for prospective tenants, showcasing available units in their best light to attract interest quickly.
- Conducted thorough background checks on prospective tenants, reducing instances of late payments and evictions.
- Coordinated with maintenance teams to schedule repairs, resulting in timely resolutions of tenant concerns.
- Maintained accurate financial records, facilitating transparent communication with property owners about income and expenses.
- Monitored tenant behavior and enforced corrective actions to uphold order in assigned properties.
Property Manager
James Hendricks and Associates
Fresno, California
02.2025 - 03.2026
- Coordinated property maintenance schedules to reduce downtime and ensure timely repairs.
- Managed tenant relations to ensure high satisfaction and prompt resolution of issues.
- Conducted regular property inspections to identify maintenance needs and uphold standards.
- Implemented leasing strategies that improved occupancy rates across managed properties.
- Resolved tenant complaints swiftly, engaging repairmen and support services for effective solutions.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Managed follow-up with delinquent tenants and oversaw collection procedures to maintain cash flow.
Dental Receptionist
Fresno Endodontic Group
Fresno, California
01.2021 - 12.2021
- Answered incoming calls, scheduled appointments, and confirmed patient visits to enhance patient experience.
- Managed front desk operations, optimizing appointment scheduling and processing payments.
- Greeted patients, provided necessary paperwork, and verified insurance information to streamline check-in process.
- Scheduled cleanings and dental appointments for patients using appointment software.
Dental Receptionist
Guillermo Donan DDS
Fresno, California
01.2021 - 12.2021
- Coordinated patient check-in processes to ensure a welcoming office environment.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Assisted patients with insurance verification and payment processing for seamless transactions.
- Handled incoming calls, addressing inquiries and directing them to appropriate staff members.
Orthodontic Treatment Coordinator
Bright Now! Dental
Fresno, California
07.2018 - 11.2020
- Assisted in preparing treatment plans with orthodontists and staff.
- Coordinated patient appointments and treatment schedules effectively.
- Communicated with insurance providers regarding coverage and claims.
- Supported patients during consultations, addressing their concerns promptly.
- Organized follow-up visits to ensure compliance with treatment schedules.
Concierge
Oakmont Senior Communities
Fresno
12.2014 - 01.2017
- Greeted residents and guests warmly to create a welcoming atmosphere.
- Managed front desk operations, including phone calls and inquiries promptly.
- Assisted residents with daily needs and provided personalized support.
- Coordinated transportation services for appointments and outings effectively.
- Organized events and activities to enhance resident engagement and enjoyment.
Education
Associate of Arts - Business Administration
Fresno City College
Fresno, CA05-2025
Skills
- Property management
- Tenant screening
- Lease renewals
- Fair housing compliance
- Payment collection
- Customer relations
- Conflict resolution
- Effective communication
- Scheduling
- Time management
- Critical thinking
- Active listening
- Computer proficiency
- Telephone etiquette
- Adaptable
Timeline
Property Manager
James Hendricks and Associates
02.2025 - 03.2026
Property Manager
Jordan Lee
04.2024 - Current
Dental Receptionist
Fresno Endodontic Group
01.2021 - 12.2021
Dental Receptionist
Guillermo Donan DDS
01.2021 - 12.2021
Orthodontic Treatment Coordinator
Bright Now! Dental
07.2018 - 11.2020
Concierge
Oakmont Senior Communities
12.2014 - 01.2017
Associate of Arts - Business Administration
Fresno City College