Kayla Benson
Kalamazoo,Michigan
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
2
2
years of professional experience
Work History
Shift Leader
Tropical Smoothie Cafe
Kalamazoo, MI
04.2022 - Current
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Resolved customer complaints promptly and professionally.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Checked orders for quality and completeness.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Maintained cleanliness and organization of the work area to uphold company standards.
Education
High School Diploma -
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Production Reporting
- Equipment Troubleshooting
- Operations Support
- Production Scheduling
- Customer Service Management
- POS Deletions
- Team Leadership
- Positive Attitude
- Role Modeling
- Shift checklists
- Cash Handling
- Team motivation
- Goal Setting and Tracking
- Training Assistance
- Motivational Leadership
- Flexible Schedule
- Conflict Resolution
- Client Service
- Client Support
- Assigning Work
- Staff Training and Development
Affiliations
- I enjoy staying athletic and fit in my free time, making sure that I take time to care for myself as an individual in order to be able to help others when the job needs to be done.
Languages
Spanish
Elementary
Timeline
Shift Leader
Tropical Smoothie Cafe
04.2022 - Current
High School Diploma -
Kalamazoo Valley Community College
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