Layla Graham
Pocono Summit,PA
Summary
Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Berkheimer Tax Innovations
Bangor, PA
08.2024 - Current
- Ensured compliance with data protection regulations when handling customer information.
- Developed creative solutions to resolve complex problems quickly while minimizing cost impacts on the company.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Performed administrative duties such as filing paperwork, maintaining records, updating databases.
- Maintained a detailed record of all customer interactions, transactions, comments, and complaints.
Shift Manager
GameStop
Mount Pocono, PA
05.2024 - 08.2024
- Monitored store operations to ensure compliance with company policies and procedures.
- Responded quickly and effectively to emergency situations as they arose.
- Documented receipts, employee hours and inventory movement.
- Inspected work areas regularly for cleanliness and organization standards.
Sales Associate
Five Below
Mount Pocono, PA
05.2023 - 05.2024
- Handled customer complaints in a professional manner.
- Attended weekly team meetings to review performance goals and objectives.
- Used technology resources to assist customers in locating and selecting items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Education
Associate of Arts - Social Work
Northampton Community College
Bethlehem, PA05-2025
High School Diploma -
Pocono Mountain East High School
Swiftwater, PA06-2023
Skills
- Scheduling
- Data entry
- Documentation and recordkeeping
- Telephone skills
- Administrative support
- Microsoft Office Suite
References
References available upon request.
Timeline
Customer Care Representative
Berkheimer Tax Innovations
08.2024 - Current
Shift Manager
GameStop
05.2024 - 08.2024
Sales Associate
Five Below
05.2023 - 05.2024
Associate of Arts - Social Work
Northampton Community College
High School Diploma -
Pocono Mountain East High School
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