Kayla Clark
Riverdale /,GA
Summary
Motivated and dedicated undergraduate student at Alabama State University, majoring in Biology (Pre-Health) with strong foundational knowledge in business management and customer service. Experienced in working across various roles, including restaurant operations and family business management. Known for my strong work ethic, problem-solving abilities, and excellent communication skills. Seeking opportunities to leverage my diverse skill set in health or business management fields. Motivated Crew Member with experience in fast-paced environments. Strong background in customer service, teamwork, and problem-solving. Consistently recognized for maintaining high standards of cleanliness and organization. Delivered quality service by offering efficient and friendly support to customers and team members.
Overview
7
7
years of professional experience
Work History
Crew Member
Wendy’s
Riverdale, GA
06.2023 - Current
- Provide exceptional customer service in a fast-paced environment, maintaining high standards for food quality and cleanliness
- Operate kitchen equipment, prepare food, and ensure food safety standards are met
- Handle customer inquiries, resolve complaints, and manage transactions accurately
- Collaborate with team members to ensure smooth daily operations and a positive customer experience
Customer Service Manager
City Fresh Gardens
Riverdale, GA
01.2018 - 01.2023
- Managed day-to-day customer interactions, ensuring high levels of customer satisfaction and fostering repeat business
- Supervised and trained staff on customer service best practices and product knowledge
- Organized inventory, handled sales transactions, and contributed to marketing efforts to promote the business
- Assisted in operational management, including budgeting, scheduling, and vendor relations
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Evaluated and authenticated returns, exchanges and voids.
- Managed the development of a comprehensive knowledge base used by team members when responding to customers' queries.
Education
Bachelor of Science - Biology, Pre-Health
Alabama State University
05.2028
High School Diploma -
Benjamin Banneker High School
College Park, GA06.2024
Skills
- Customer Service
- Teamwork & Collaboration
- Business Management
- Communication
- Time Management
- Technical Skills
- Salesmanship
- Clear communication
- Assertiveness
- Creativity and innovation
- Team contributions
- Leadership qualities
Locations
- Riverdale, GA
- Montgomery, AL
Certificationsandachievements
- 3DE Magnet Student Graduate – Benjamin Banneker High School
- High School College Credit Courses – Georgia Military School (focused on business and leadership)
- Wendy's Crew Member Training – Completed all required training modules
Timeline
Crew Member
Wendy’s
06.2023 - Current
Customer Service Manager
City Fresh Gardens
01.2018 - 01.2023
Bachelor of Science - Biology, Pre-Health
Alabama State University
High School Diploma -
Benjamin Banneker High School
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