Kayla E. Sullins
Green Cove Springs
Summary
Dynamic professional with experience in insurance verification and patient scheduling at. Proven ability to enhance customer service and streamline billing coordination. Skilled in utilizing emr and data reporting, while fostering positive relationships with patients and providers. Committed to delivering exceptional care and support in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Front Desk Receptionist
Coastal Health
01.2024 - Current
- Greeted 85 to 100 patients daily, verifying insurance information and collecting payments.
- Coordinated follow-up appointments between patients and providers to enhance care continuity.
- Maintained current knowledge of insurance regulations to ensure accurate coverage verification.
- Resolved billing errors and denials by collaborating with the billing department for swift corrections.
Referral Specialist
Haven Hospice
06.2023 - 09.2023
- Coordinated hospice care by scheduling nurses for patient evaluations.
- Utilized electronic medical records to access patient information.
- Verified insurance details and confirmed correct payer sources.
- Updated data reports in Excel to ensure accuracy of health information.
Digital picker and packer
Walmart
05.2022 - 06.2023
- Accurately helped customers obtain merchandise
- Efficiently prepped and packaged customers’ orders in a timely fashion
- Successfully trained associates within the department
- Maintained clean and organized workspace
Server and Lead Hostess
La Nopalera Mexican Restaurant
08.2019 - 05.2022
- Coordinated with kitchen and waitstaff to ensure each guest is comfortably seated
- Professionally spoke with guests over the phone to correctly fulfill take-out and catering orders
- Memorized menu to give customized recommendations to guests
- Swiftly address any guest complaints or concerns with validation and resolutions
Education
Associate’s Degree - Psychology
St. Johns River State College
08-2023
Skills
- Insurance verification
- Patient scheduling
- Electronic medical records
- Customer service
- Billing coordination
- Data reporting
Timeline
Front Desk Receptionist
Coastal Health
01.2024 - Current
Referral Specialist
Haven Hospice
06.2023 - 09.2023
Digital picker and packer
Walmart
05.2022 - 06.2023
Server and Lead Hostess
La Nopalera Mexican Restaurant
08.2019 - 05.2022
Associate’s Degree - Psychology
St. Johns River State College
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