Kayla Frank
New Bern,NC
Summary
Proven Crew Member with a track record of enhancing customer satisfaction at McDonald's, PDI FOODS. Excelled in fast-paced environments, leveraging exceptional multitasking and customer service skills to improve efficiency and quality. Demonstrated analytical thinking and problem-solving abilities, significantly contributing to team success and operational excellence. Offering friendly and cooperative attitude, with willingness to learn and grow in dynamic environment. Brings understanding of importance of customer service and teamwork, along with ability to handle tasks efficiently and accurately. Ready to use and develop communication and problem-solving skills in important roles.
Overview
2
2
years of professional experience
Work History
Crew Member
Mcdonalds, PDI FOODS
07.2023 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Crew Member
SUBWAY®Restaurants
08.2022 - 02.2023
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Education
Associate of Science - Psychology
Craven Community College
New Bern, NC05.2026
Skills
Customer Service
Problem-Solving
Time Management
Emotional awareness
Analytical Thinking
Active Listening
Behavior Observation
Community Service
- Volunteered At RCS
Interests
- Psychology
- Emotional Maturity
- Helping People
- Writing
- Communication
Timeline
Crew Member
Mcdonalds, PDI FOODS
07.2023 - Current
Crew Member
SUBWAY®Restaurants
08.2022 - 02.2023
Associate of Science - Psychology
Craven Community College
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