Kayla Franklin
Marshall,NC
Summary
Dynamic Etsy Shop Owner with a proven track record in small business operations and customer relations. Leveraged strong communication skills to build a loyal customer base while adapting product offerings based on feedback. Previously served in the United States Air Force, excelling in fast-paced environments and fostering teamwork. Committed to continuous improvement and client satisfaction.
Energetic and creative problem-solver with natural flair for design and passion for curating unique products. Possesses strong knowledge of search engine optimization, essential for driving shop visibility and sales. Committed to creating exceptional customer experiences and fostering lasting relationships.
Overview
18
18
years of professional experience
Work History
Etsy Shop Owner
Self
10.2024 - Current
- Managed inventory for a streamlined shopping experience, ensuring stock levels were consistently maintained.
- Continuously developed professional skills and knowledge within the online retail industry, staying current with emerging trends and platforms.
- Established a loyal customer base through consistent high-quality products and exceptional customer service experiences.
- Designed visually-appealing product photography that showcased items effectively, leading to increased interest from shoppers.
- Expanded product offerings over time based on customer feedback, demonstrating adaptability and commitment to meeting client needs.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.
Munitions Systems
United States Air Force
06.2007 - 06.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Homeschool Educator
Self-employeed
08.2016 - 06.2024
- Fostered critical thinking skills through engaging discussions and inquiry-based learning techniques.
- Established routines and procedures that promoted a structured yet flexible learning environment conducive to academic success.
- Adapted teaching methods and lesson plans to changing student needs.
- Established clear objectives for all lessons, units, and projects, resulting in measurable improvements in student progress.
Education
Associate of Arts - Women's Studies
Arizona State University
Tempe, AZAssociate of Arts - Undeclared
Asheville-Buncombe Technical Community College
Asheville, NCHigh School Diploma -
Powell High School
Powell, TN05-2007
Skills
- Small business operations
- Verbal and written communication
- Relationship building
- Customer relations
Timeline
Etsy Shop Owner
Self
10.2024 - Current
Homeschool Educator
Self-employeed
08.2016 - 06.2024
Munitions Systems
United States Air Force
06.2007 - 06.2008
Associate of Arts - Women's Studies
Arizona State University
Associate of Arts - Undeclared
Asheville-Buncombe Technical Community College
High School Diploma -
Powell High School
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