Kayla Gordon
Coconut Creek
Summary
Dynamic and dependable, with a proven track record at The Fish Joint, enhancing dining experiences through exceptional customer service and efficient dining area maintenance. Skilled in POS system operations and renowned for a friendly demeanor, I excel in positive workplace environments, significantly improving guest satisfaction. Expert in fostering positive relationships with both staff and patrons, ensuring seamless service delivery.
Overview
5
5
years of professional experience
Work History
Restaurant Hostess
The fish joint
Coconut Creek
12.2022 - Current
- Received patrons' dining orders by phone and in person answered questions about the menu items.
- Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Managed guest expectations by relaying information regarding hours, wait times and specials.
- Built positive relationships with other front-of-house and kitchen staff.
- Ensured that food was served promptly after being prepared by the kitchen staff.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Cleaned and restocked counter areas, replenished cash drawer and checked server supplies to facilitate operations.
- Verified accuracy of orders before delivering them to customers' tables.
- Provided assistance to servers as needed including clearing plates from tables and making sure the customers didn’t need anything.
Family Babysitter
Family Members
Coconut Creek
05.2020 - 07.2022
- Read stories and played alphabet games to promote early literacy.
- Maintaining a positive attitude while being patient and understanding with the child.
- Organized creative and fun activities, enhancing the child's physical, emotional and social well-being.
- Assisting with meals, snacks, and bedtime routines for the child.
- Instructed and assisted the child in eating, toileting, and resting to help develop healthy personal habits.
- Monitoring sleep schedules and adjusting accordingly if needed.
- Communicated with parents about daily activities and any concerning behaviors.
- Completing light housekeeping tasks such as tidying up toys and books.
- Creating an atmosphere of fun that allows for occasional rule-bending within reason.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Monitored child's safety and well-being to prevent accidents and falls.
- Balanced schedules to promote optimal rest, play and educational periods.
- Changed diapers as needed.
- Took the child out on walks or to playgrounds to encourage physical activity.
- Updated parents on their child's progress and routines to support stable and structured environment.
- Kept track of daily activities of the child including meals eaten, naps taken.
- Prepared meals according to instructions given by parents.
- Administered basic first aid if necessary in case of minor injuries or illnesses.
- Assisted the child in developing good hygiene habits such as brushing teeth and washing hands.
Education
High School Diploma -
Coconut Creek High School
Coconut Creek, FL06-2017
Associate of Arts -
Broward College
Fort Lauderdale, FLSkills
- Dining customer service
- Take-out service
- Friendly demeanor
- Food inspections
- Task prioritization
- Customer service
- Supply restocking
- Active learning
- Greeting guests
- Dining area maintenance
- Table bussing
- Problem-solving
- POS system operations
- High-volume phone answering
- Dining crew workflow optimization
- Licensed driver
- Planning physical activities
- Arts and crafts
- Dependability
- Patience and empathy
- CPR certified
- Following directions
Timeline
Restaurant Hostess
The fish joint
12.2022 - Current
Family Babysitter
Family Members
05.2020 - 07.2022
High School Diploma -
Coconut Creek High School
Associate of Arts -
Broward College