Professional Summary
Overview
Work History
Education
Skills
Military Service
Awards
Timeline

Kayla Heydon

Integrity Rx Specialty Pharmacy
Lebanon,IN
12
years of professional experience

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Pursuing professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills.

Work History

Patient Care Coordinator

5 Years 10 Months
Integrity Rx Specialty Pharmacy | Remote | 12.2020 - Current
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Reviewed each step of patient care and made proactive adjustments to avert issues.
  • Evaluated effectiveness of current strategies with interdisciplinary team and utilized recommendations to make permanent improvements to care standards.

Intelligence Analyst

6 Years
Indiana Air Force National Guard | Terre Haute, IN | 11.2014 - 11.2020
  • Created useful and timely intelligence products to support field operations.
  • Supervised gathering, review and dissemination of intelligence information from human sources, electronic sources, and counter-intelligence.
  • Applied new and advanced tools and techniques to intelligence cycle, addressing complex challenges with emphasis on big data analytics and data visualization.

Pharmacy Technician

2 Years 2 Months
St. Vincent's Hospital | Indianapolis, IN | 08.2018 - 10.2020
  • Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.

Pharmacy Technician

2 Years
CVS Pharmacy | Lebanon, IN | 08.2015 - 08.2017
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.

Education

Master of Science - Health Informatics

Indiana University-Purdue University Indianapolis | Indianapolis, IN | 12.2022

Bachelor of Science - Informatics

Indiana University - Purdue University Indianapolis | Indianapolis, IN | 05.2021

Skills

Patient Confidentiality and Data Security
Time Management
Healthcare Operations
Critical Thinking and Analysis
Complex Problem-Solving
Data Collection

Military Service

Branch: Air Force National Guard

Rank: Staff Sergeant

Enlisted: 11/2014

Honorably Discharged: 11/2020

Awards

Awarded the Air Force Commendation Medal on November 4, 2020 for outstanding achievement.

Timeline

Patient Care Coordinator

Integrity Rx Specialty Pharmacy
12.2020 - CurrentRead More

Pharmacy Technician

St. Vincent's Hospital
08.2018 - 10.2020Read More

Pharmacy Technician

CVS Pharmacy
08.2015 - 08.2017Read More

Intelligence Analyst

Indiana Air Force National Guard
11.2014 - 11.2020Read More

Indiana University-Purdue University Indianapolis

Master of Science from Health Informatics
Read More

Indiana University - Purdue University Indianapolis

Bachelor of Science from Informatics
Read More
Kayla Heydon