Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Merrell

Dora,AL

Summary

Developed strong communication and conflict resolution skills in fast-paced, customer-focused environment. Seeking to transition into new field by leveraging ability to build rapport and resolve issues efficiently. Dedicated to applying these transferable skills to foster positive relationships and drive success in new role.

Overview

8
8
years of professional experience

Work History

Guest Service Representative

Extended Stay America
11.2021 - 02.2023
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Maintained high level of professionalism and discretion when dealing with guests.

Market Researcher

Dynata
01.2022 - 07.2022
  • Recorded accurate respondents' answers during interviews for future reference.
  • Increased client satisfaction by conducting comprehensive market research and delivering actionable insights.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Front Desk Receptionist

DaVi Nails
06.2015 - 02.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Education

High School Diploma -

Corner High School
Warrior, AL
05-2015

Skills

  • Customer service
  • Computer skills
  • Guest accommodations
  • Detail-oriented
  • Data entry
  • Reservation processing
  • First aid training
  • Issue resolution

Timeline

Market Researcher

Dynata
01.2022 - 07.2022

Guest Service Representative

Extended Stay America
11.2021 - 02.2023

Front Desk Receptionist

DaVi Nails
06.2015 - 02.2018

High School Diploma -

Corner High School

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Kayla Merrell