Kayla Neal
Customer Service Representative
Baltimore,MD
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Manager
City Dogs Daycare
Washington, DC
06.2013 - Current
- Supported supervisors with administrative needs.
- Maintained accurate and detailed logs and inventories of animals, food and equipment.
- Developed new husbandry and training techniques and standards.
- Delegated tasks to other staff members.
- Updated client records and added appointments to company calendar.
- Coordinated with grooming technicians to guarantee owner satisfaction.
- Kept clear and accurate records on animal behavior, food intake and medications.
- Promoted grooming services and products to customers.
Veterinary Assistant
Banfield Animal Hospital
Alexandria, VA
09.2013 - 12.2013
- Administered routine, post-operative and daily treatments to animals in collaboration with the veterinarian.
- Examined animals to determine the nature of disease and injuries.
- Educated animal owners regarding feeding, general care, medical conditions and treatment options.
- Cared for a wide range of animals, including rodents and exotic birds.
- Cared for animals pre-surgery, including administering anesthetics.
- Performed routine diagnostic tests on a wide range of animals.
- Weighed and examined animals and recorded information in files.
Manager
Little Rascals Doggie Daycare
Washington, DC
05.2012 - 06.2013
- Trained over 10 employees each year on grooming techniques and pet handling.
- Kept clear and accurate records on animal behavior, food intake and medications.
- Coordinated with grooming technicians to guarantee owner satisfaction.
- Advised owners regarding animal care and supplementary training at home.
- Updated client records and added appointments to company calendar.
- Maintained a clean and sanitary work environment at all times.
Education
High School Diploma - undefined
Osbourn Park High School
Manassas, VA2012
Devry University
Crystal City, VASkills
- Vet tech background
- Animal shelter volunteer
- Life-long pet owner
- Dog bathing
- Organized
- Patient
- Strong written and verbal communicator
- Team player
Timeline
Veterinary Assistant
Banfield Animal Hospital
09.2013 - 12.2013
Manager
City Dogs Daycare
06.2013 - Current
Manager
Little Rascals Doggie Daycare
05.2012 - 06.2013
High School Diploma - undefined
Osbourn Park High School
Devry University
Similar Profiles
Joy RiveraJoy Rivera
Pack Leader at Metro Animals Depot & Daycare For DogsPack Leader at Metro Animals Depot & Daycare For Dogs
Kim WalkerKim Walker
Site Supervisor at 3 Dogs Boarding & DaycareSite Supervisor at 3 Dogs Boarding & Daycare
Josue Javier GutierrezJosue Javier Gutierrez
Coach in Training at Motor City Hit Dogs BaseballCoach in Training at Motor City Hit Dogs Baseball