Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KAYLA NYVOLD

Big Lake,Minnesota

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Veterinary Receptionist

Blaine Family Veterinary Hospital
10.2024 - Current
  • Managed multi-line phone system and pleasantly greeted patients.
  • Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
  • Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
  • Maintained office and waiting room, keeping common areas clean and tidy.
  • Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.

Professional Dog Groomer

Anoka Pet Stylists
02.2024 - 10.2024
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process
  • Demonstrated exceptional attention to detail when trimming nails, cleaning ears, expressing glands, and performing other essential grooming tasks
  • Reduced grooming time by effectively utilizing specialized tools and techniques for various dog breeds and coat types
  • Maintained a clean and hygienic work environment, adhering to strict sanitation protocols for the safety of pets and staff

Professional Dog Groomer

The Barking Lot
03.2021 - 02.2024
  • Handled dogs of all sizes and temperaments calmly, ensuring minimal stress throughout the grooming process
  • Increased client retention through excellent communication and rapport-building with pet owners
  • Developed strong relationships with local veterinarians, fostering an open line of communication regarding pet health concerns related to grooming procedures

Dog Groomer

Tangled Tails Pet Salon
06.2017 - 02.2021
  • Skillfully managed difficult pets using patience and expert handling techniques, ensuring a stress-free experience for both animals and their owners.
  • Maintained a clean, safe, and hygienic work environment for optimal pet care and customer satisfaction.
  • Followed effective process for bathing and grooming dogs to remove dirt, loose hair, parasites, and hair mats.
  • Developed strong relationships with clients, fostering trust in the quality and consistency of grooming services provided.

Certified Pharmacy Technician

NuCara Pharmacy
01.2015 - 10.2017
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Completed paperwork, entering prescription and insurance or billing information into patient profiles.
  • Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
  • Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
  • Maintained proper drug storage procedures, registries, and records for controlled drugs.

Education

Highschool Diploma -

Southeast Polk Highschool
Pleasant Hill, IA
05.2009

Skills

  • Telephone etiquette
  • Patience with animals
  • Animal handling expertise
  • Appointment scheduling
  • Honest and dependable
  • Customer service
  • Client education
  • Medication dispensing

Accomplishments

CPhT

Timeline

Veterinary Receptionist

Blaine Family Veterinary Hospital
10.2024 - Current

Professional Dog Groomer

Anoka Pet Stylists
02.2024 - 10.2024

Professional Dog Groomer

The Barking Lot
03.2021 - 02.2024

Dog Groomer

Tangled Tails Pet Salon
06.2017 - 02.2021

Certified Pharmacy Technician

NuCara Pharmacy
01.2015 - 10.2017

Highschool Diploma -

Southeast Polk Highschool

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KAYLA NYVOLD