Kayla Stielstra
Hayden,ID
Summary
Professional Business Account Manager with background handling diversified account sizes and product offerings and successfully exceeding performance goals. Focused on creating sustainable, long-term relationships to drive client satisfaction and repeat business.
Overview
19
19
years of professional experience
Work History
Business Account Executive
Spectrum
Coeur D'Alene, ID
03.2024 - Current
- Mastered and constantly improved sales prospecting, follow-up and upsell processes.
- Engaged in daily cold calls in-person and via telephone and followed up with small business prospects monthly to verify pipeline sufficiency.
- Cultivated long-term relationships through focused effort on customer's unique needs and finding best solutions.
- Attained deep and thorough knowledge of company's products and solutions to help accomplish mutual success and partnership between buyer and seller.
Commercial Account Manager
PayneWest Insurance
Coeur D'Alene, ID
04.2022 - 04.2023
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Housekeeping Supervisor
Kootenai Health
Coeur D'Alene, ID
05.2021 - 04.2022
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
Auto Claims Adjuster/Commercial Account Manager
Liberty Mutual
Liberty Lake
06.2015 - 12.2020
- Analyzed client needs to identify coverage solutions and produced policy and quotes.
- Processed daily mail, email and phone calls from customers and producers to generate new business.
- Prepared orders and issued binders, proofs of insurance and endorsements for delivery to clients.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Examined claims forms and other records to determine insurance coverage.
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Prepared summaries of damage, payments, and policy coverage.
- Maintained required data in agency management system to follow corporate guidelines.
Customer Support Specialist
Mountain West Bank
Coeur D'Alene, ID
12.2013 - 06.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
Barista/Customer Service Manager
Safeway
Coeur D'Alene, ID
05.2006 - 12.2013
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor Of Applied Science - Business Administration And Management
Capella University
04.2020
High School Diplom -
Post Falls High School
06.2008
Skills
- Prospecting and Cold Calling
- Client Needs Assessment
- Problem Resolution
- Client Relationship-Building
- Sales Negotiation
- B2B sales
- Salesforce
- Territory management
- Verbal and written communication
Education
Post Falls, ID,Minneapolis, MN
Contact
Hayden, ID 83835
Timeline
Business Account Executive
Spectrum
03.2024 - Current
Commercial Account Manager
PayneWest Insurance
04.2022 - 04.2023
Housekeeping Supervisor
Kootenai Health
05.2021 - 04.2022
Auto Claims Adjuster/Commercial Account Manager
Liberty Mutual
06.2015 - 12.2020
Customer Support Specialist
Mountain West Bank
12.2013 - 06.2015
Barista/Customer Service Manager
Safeway
05.2006 - 12.2013
High School Diplom -
Post Falls High School
Bachelor Of Applied Science - Business Administration And Management
Capella University