Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Kayla Tozzi

10 Willow Drive Apt 5B Ocean,NJ

Summary

Personable and dedicated customer service representative with extensive experience in automotive industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

18
18
years of professional experience

Work History

Service Writer

Pine Belt Nissan
Keyport, NJ
09.2015 - Current
  • Greeted customers upon arrival, listened to their vehicle concerns, and wrote up service orders.
  • Created detailed invoices for each job completed which included labor charges, parts costs, taxes, fees and approval signatures.
  • Discussed options with customers, helping each make optimal choices for individual needs.
  • Presented accurate estimates to inform customers of service charges and expectations.
  • Develop and maintain relationships with vendors and extended warranty contracts.
  • Delivered professional, friendly and knowledgeable service for customer inquiries.
  • Interfaced with technicians, parts department and managers to stay on top of parts availability and service procedures.
  • Promoted add-on services to increase department revenue, increasing bills on average.
  • Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
  • Ensured all warranty invoices were properly coded with one time use parts, tech story and accurate tech punch times per warranty manual standards.
  • Maintained customer database with current contact information and vehicle records.

Assistant Manager

Five Below
Holmdel, New Jersey
05.2006 - 06.2013
  • Maintained up-to-date knowledge of company products and services.
  • Delegated work to staff, setting priorities and goals.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Proposed or approved modifications to project plans.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Verified pricing accuracy on shelves against invoices from vendors.
  • Arranged merchandise in a presentable manner to promote sales.

Education

High School Diploma -

Raritan High School
Hazlet, NJ
06-2008

Skills

  • Strong Organization
  • Product and service knowledge
  • Customer service expertise
  • Technical knowledge
  • Listening Skills
  • Excellent Communication

References

References available upon request.

Timeline

Service Writer

Pine Belt Nissan
09.2015 - Current

Assistant Manager

Five Below
05.2006 - 06.2013

High School Diploma -

Raritan High School

Similar Profiles

CREATE PROFILE
Kayla Tozzi