Kayla Wagoner
Lafayette,INDIANA
Summary
Experienced in office management and administration, consistently optimizing productivity, efficiency, and service quality in diverse environments. Highly dependable, ethical, and reliable support specialist and leader with advanced organizational, technical, and business acumen. Collaborates effectively with cross-functional teams, committed to ensuring operational and service excellence.
Overview
9
9
years of professional experience
Work History
Office Manager
Craig Wagoner Electric, Inc
Lafayette, IN
07.2020 - 04.2024
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Many duties including bookkeeping, payroll, supplies, and other clerical services.
- Oversaw office inventory by ordering and stocking and shipment receiving.
- Managed invoices from subcontractors and other vendors
- Enrolled and managed employee benefits
Patient Financial Counselor
Franciscan Physician Network
Lafayette, IN
08.2019 - 07.2020
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Verified patient insurance eligibility and entered patient information into system.
- Organized patient records and database to facilitate information storage and retrieval.
- Responsible for obtaining pre-certifications and prior-authorizations for OBGYN surgical procedures
- Communicated with patients their financial responsibility prior to receiving treatment
Patient Access Specialist
Indiana University Health
West Lafayette, IN
08.2015 - 08.2019
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Education
High School Diploma -
Clinton Prairie Jr-Sr High School
Frankfort, INSkills
- Policy and procedure modification
- Documentation and control
- Clear oral/written communication
- Excellent multi-tasking ability
- Documentation expertise
- Organizational skills
- Workflow planning
Timeline
Office Manager
Craig Wagoner Electric, Inc
07.2020 - 04.2024
Patient Financial Counselor
Franciscan Physician Network
08.2019 - 07.2020
Patient Access Specialist
Indiana University Health
08.2015 - 08.2019
High School Diploma -
Clinton Prairie Jr-Sr High School