Deyanira Ramirez
Dale
Summary
Bilingual Professional experienced in effective communication and complex problem-solving. Contributed to team success through proactive resource allocation and efficient schedule management. Focused on supporting organizational goals and enhancing team dynamics.
Overview
13
13
years of professional experience
4034
4034
years of post-secondary education
Work History
Administrative Assistant
Robert's Tree Service
Austin
11.2017 - Current
- Managing inbound and outbound calls to new and existing clients
- Handled incoming calls, addressing inquiries and directing them appropriately.
- Coordinated communication between clients and field staff for project updates.
- Coordinated scheduling for tree service appointments and crew assignments to optimize workflow.
- Oversaw preparation of estimates, invoices, and payment processing to ensure timely billing.
- Assessed client locations to determine project needs and prepared detailed estimates.
Customer Service Representative
Texas Medicaid and Healthcare Partnership
Austin
11.2018 - 01.2020
- Managed high-volume inbound calls to resolve customer inquiries effectively.
- Managed inbound and outbound calls, delivering professional and knowledgeable service to all customers.
- Answered customer inquiries and provided accurate information regarding our service.
- Responded to inquiries about monthly premium reimbursement processes, ensuring customer understanding and satisfaction.
- Assisted new clients with applications and documentation for premium assistance.
- Established and removed direct deposit accounts, phone numbers, email addresses, and home addresses for clients.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports
Legal Receptionist
Garcia & Ramirez Immigration Law Firm
03.2018 - 11.2018
- Welcomed clients and visitors with professionalism, fostering a positive first impression.
- Scheduled appointments and maintained attorney calendars efficiently.
- Managed multi-line phone system, efficiently screening and directing call to appropriate personnel
- Provided information and assistance to clients regarding case status
- Communicating with USCIS and NVC for client information
- Creating & Opening new contracts for new clients
- Compiled daily reports on payments received and communications with attorneys to streamline financial tracking.
Medical Assistant
Austin Primary Care Physicians
Austin
09.2017 - 11.2017
- Administered injections and obtained specimen samples for testing, medications, and treatments per physician instructions, contributing to accurate diagnostics and patient treatment plans.
- Assisted physicians with patient care by taking vital signs, gathering patient histories, and preparing patients for examinations to ensure smooth clinical processes.
- Performed EKGs, assisted with Pap Smears and other exams
- Updated patient records in electronic medical records system
- Scheduled appointments for patients via phone and in person, optimizing patient flow and enhancing access to care.
- Supported front desk operations by answering calls and greeting patients warmly.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Completed internship program to gain hands-on experience in healthcare operations.
Material Handler/ CNC Operator
Flextronics
Austin
03.2013 - 09.2017
- Contributed to development of standard operating procedures for testing protocols, enhancing consistency and reliability.
- Trained new operators on equipment usage and safety practices.
- Received and inspected incoming materials for quality and compliance with specifications.
- Stored and organized materials in designated areas to optimize workflow and accessibility.
- Transported materials to and from work areas using forklifts, pallet jacks, and other equipment to support operational efficiency.
- Maintained accurate inventory records through regular counts and audits, ensuring compliance with quality standards.
- Inspecting finished parts for accuracy and quality
- Operated multiple CNC machines, lathes, mills, simultaneously while adhering to safety protocols at all times.
- Calibrated tools for VM-CNC machines.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded trucks using hand trucks, pallet jacks, and forklifts to ensure timely deliveries.
- Operated scanners, computers, and other equipment to track orders.
Education
NRCMA -Medical Assistance -
Altierus Career College
Austin, TXHigh School Diploma -
Orion High School
Orion, IllinoisSkills
- Office administration
- Data analysis
- Communication skills
- Time management
- Attention to detail
- Reliability
- Punctuality
- Problem-solving
- Adaptability
- Teamwork
- Leadership
- Critical thinking
- Bilingual
Timeline
Customer Service Representative
Texas Medicaid and Healthcare Partnership
11.2018 - 01.2020
Legal Receptionist
Garcia & Ramirez Immigration Law Firm
03.2018 - 11.2018
Administrative Assistant
Robert's Tree Service
11.2017 - Current
Medical Assistant
Austin Primary Care Physicians
09.2017 - 11.2017
Material Handler/ CNC Operator
Flextronics
03.2013 - 09.2017
NRCMA -Medical Assistance -
Altierus Career College
High School Diploma -
Orion High School