Summary
Overview
Work History
Education
Skills
Timeline
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Kayla Potts

Bergenfield,NJ

Summary

Seasoned Retail Sales Lead committed to providing high-quality service and superior guest experiences. Positive and infectious personality with excellent interpersonal and relationship-building skills. Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

Overview

6
6
years of professional experience

Work History

Retail Sales Specialist

Verizon Wireless
04.2022 - Current
  • Delivered in-depth information on product features so customers could make educated decisions before purchase.
  • Informed customers of current store promotions to encourage additional sales purchases.
  • Increased sales and customer satisfaction through personalized servicing.
  • Trained new associates on cash register operations, conducting customer transactions, and balancing drawer.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered in-depth information on product features so customers could make educated decisions before purchase
  • Increased sales and customer satisfaction through personalized servicing

Samsung Experience Lead

2020 Companies
03.2021 - 04.2022
    • Handled customer inquiries and suggestions courteously and professionally.
    • Participated in team meetings and training sessions to stay informed about product updates and changes.
    • Built positive rapport and relationships for high levels of customer satisfaction.
    • Onboarded and trained customer representatives to meet performance and service goals.
    • Coached and mentored service representatives to deliver polite, professional customer interactions.
    • Sought ways to improve processes and services provided.
    • Accomplished multiple tasks within established timeframes.
    • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
    • Updated pricing and signage to complete product displays and educate customers.

Customer Service Representative

IFly
02.2018 - 03.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Answered a constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Worked flexible hours across the night, weekend, and holiday shifts.
  • Cultivated interpersonal skills by building positive relationships with others.

Samsung Sales Consultant

Mosaic Sales Solutions
12.2018 - 04.2019
  • Provided sales and customer service assistance to walk-in traffic
  • Evaluated customer purchase requirements and recommended best-fit company offerings.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Maximized customer retention by resolving issues quickly.
  • Maintained organized, presentable merchandise to drive continuous sales.
  • Stayed knowledgeable on latest products innovations and technological advancements through continuous training.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Increased overall revenue [Number]% from [Type] sales through effective salesmanship and great negotiation skills

Education

No Degree - Psychology

Mercy College
Dobbs Ferry, NY
12.2024

Associate of Arts - Liberal Arts And General Studies

Bergen Community College
Paramus, NJ
12.2020

Skills

  • Training and mentoring
  • Product promotions
  • Product and service sales
  • Cash Handling
  • Sales trends
  • Organization
  • Microsoft applications proficiency
  • Team Building
  • Productivity maximization

Timeline

Retail Sales Specialist

Verizon Wireless
04.2022 - Current

Samsung Experience Lead

2020 Companies
03.2021 - 04.2022

Samsung Sales Consultant

Mosaic Sales Solutions
12.2018 - 04.2019

Customer Service Representative

IFly
02.2018 - 03.2021

No Degree - Psychology

Mercy College

Associate of Arts - Liberal Arts And General Studies

Bergen Community College

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Kayla Potts