Kaylea Summers
Rogers,AR
Summary
Enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for customers. Skilled in anticipating customer needs, addressing complaints, and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
3
3
years of professional experience
Work History
Server
Artisan Wood-fired Kitchen
03.2021 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Bussed and reset tables to keep the dining room and work areas clean.
- Helped customers with dietary restrictions, allergies, and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained in all kitchen positions, expo, host, and bar-back to fill those positions when needed.
- Served parties of 30+ guests alone, as well as working late-night events with over 150 guests.
Private Nanny
Private Party
09.2020 - 03.2021
- Prepared healthy, age-appropriate snacks and meals.
- Assisted special-needs children with speech therapy skills and managing emotions and outbursts.
- Monitored schedules to maintain sleeping, eating, and school schedules for children.
- Built positive and nurturing environments to support child social and emotional growth.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Assisted with light housekeeping duties as well as running errands.
- Taught children basic life skills, manners and personal hygiene.
- Taught children everyday skills and language.
- Organized different types of activities to enhance physical and intellectual development.
Education
No Degree - Aerospace Engineering
University of Arkansas, Fayetteville
Fayetteville, ARPrivate Pilot Liscense - Aviation
Drake Field Aviation
Fayetteville, AR10.2023
High School Diploma -
Rogers Heritage High School
Rogers, AR05.2022
Skills
- High-Volume Dining
- Operational Efficiency and Safety
- Pos Operation
- Guest Inquiries
- Identification Requirements
- Communications Protocols
- Dining Customer Service
- Order Accuracy and Delivery
- Age Verification
- Food Preparation and Safety
- Conflict and Complaint Resolution
- Beverage Preparation
- Table Monitoring and Turnover
Timeline
Server
Artisan Wood-fired Kitchen
03.2021 - 08.2023
Private Nanny
Private Party
09.2020 - 03.2021
No Degree - Aerospace Engineering
University of Arkansas, Fayetteville
Private Pilot Liscense - Aviation
Drake Field Aviation
High School Diploma -
Rogers Heritage High School
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