Kenneth Johansson
Greentown,PA
Summary
Effective Individual committed to learning, developing skills in Criminal Justice and team contribution. Self-directed and energetic with superior performance in both autonomous or collaborative environments working independently and collaborating with others on group projects. Dynamic Assistant Manager with a proven track record at Pocono Action Sports, enhancing operational efficiency and team leadership, significantly boosting team performance.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant Manager
Pocono Action Sports
05.2022 - Current
- Worked with team of supervisors to assist the manager and create new policies and procedures for dock crew to follow
- Monitored a team of over 30 staff members
- Instructed a course that issued temporary boating licenses to customers in need
- Applied strong leadership talents and problem-solving skills to maintain team efficiency
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Maintained compliance with company policies, objectives and communication goals
- Evaluated employee performance and reported directly to the manager
Security/Operations Intern
Liquid Force LLC
01.2023 - 05.2023
- Traveled across multiple northeastern states to various job site locations with technicians
- Assisted technicians with job site set up with safety as top priority
- Communicated with passing by individuals to maintain safe distances from on going maintenance and equipment in use by technician
- Checked over each individual van where operational and safety equipment was stored to ensure each one was job site ready
- Patrolled lock-up barn property when equipment was not in use
Lifeguard
Tanglewood Lakes Community Association
05.2016 - 08.2019
- Monitored safety of guests in and around the beach.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting beach patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Complied with beach policies and procedures and offered suggestions to employer to maximize safety awareness.
Education
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
Bloomsburg, PA05.2023
High School Diploma -
Wallenpaupack Area High School
Hawley, PA06.2019
Skills
- Business Leadership
- Criminal Justice
- Verbal and Written Communication
- Complex Problem-Solving
- Managing Operations and Efficiency
- Priority Management
- Policies and Procedures
- Research and Analysis
- Microsoft Office Proficient
- Point of Sale Software
Certification
- Citi Program - Basic Social & Behavioral Research
- National Institute of Justice - Post-mortem Computed Tomography (PMCT) Basics: Facility & Technical Aspects, Natural Disease, Blunt Force Injury, Gunshot Wounds.
Timeline
Security/Operations Intern
Liquid Force LLC
01.2023 - 05.2023
Assistant Manager
Pocono Action Sports
05.2022 - Current
Lifeguard
Tanglewood Lakes Community Association
05.2016 - 08.2019
- Citi Program - Basic Social & Behavioral Research
- National Institute of Justice - Post-mortem Computed Tomography (PMCT) Basics: Facility & Technical Aspects, Natural Disease, Blunt Force Injury, Gunshot Wounds.
Bachelor of Arts - Criminal Justice
Bloomsburg University of Pennsylvania
High School Diploma -
Wallenpaupack Area High School
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