Kaylee Cook
Hixson,TN
Summary
Customer-oriented sales professional with 2 years of experience building relationships, cultivating partnerships and growing profit channels. Strategic-thinking leader with expertise in expanding network connections, persuasively introducing products, territory development and revealing customer needs to deliver solutions.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Sales Professional
Mtn View Nissan Chattanooga
Chattanooga, TN
05.2022 - Current
- Adhered to dealership policies in order to maintain customer satisfaction and ensure repeat business.
- Asked prospective customers open-ended questions to identify needs and desires for next auto purchase.
- Maintained up-to-date database of sales contacts and customer information.
- Managed sales negotiations and financing options.
- Explained options and add-ons to increase customer knowledge and enhance profits per sale.
- Maintained high referrals and consistent repeat business due to first-rate customer service standards.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
- Improved overall customer purchasing experiences to promote steady revenue.
- Awarded USED CAR sales person of the year.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Automotive Sales Professional
Edd Kirby's Adventure Cars Mitsubishi
Chattanooga, TN
12.2021 - 05.2022
- Consistently exceeded quotas by pursuing and closing sales.
- Followed up with customers to build long-term relationships and successful referrals.
- Maintained customer relationships through follow-up calls and emails.
- Educated customers about sales processes, warranty requirements and service standards.
- Drove substantial sales through suggestive selling.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
ISSA Certified Personal Trainer
Five Star Fitness
Chattanooga, TN
02.2019 - 12.2021
- Built and established relationships with members and guests to help in pursuit of fitness goals.
- Monitored class participants for appropriate techniques to prevent injuries.
- Ensured safety protocols were followed at all times during workouts.
- Assisted clients in understanding proper form and technique for a variety of exercises.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
- Communicated with clients to determine goals and performed client assessments.
- Arranged motivational exercise programs to promote healthy lifestyle choices.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
Patient Care Technician
Dci Dialysis Clinic
Chattanooga, TN
07.2019 - 04.2021
- Performed minor housekeeping tasks to keep patient areas clean and sanitized.
- Obtained patient vital signs and reported results to staff nurse or physician to identify changes from prior measurements.
- Ensured that all medical equipment was properly maintained and sterilized.
- Performed EKGs, phlebotomy, and other laboratory tests as directed by physician or RN.
- Documented information in patient charts and communicated status updates to interdisciplinary care team.
Education
Associate Degree in Nursing - Nursing Administration
Ivy Tech Community College of Indiana
Indianapolis, IN05-2023
Skills
- Client Presentations
- Sales and Marketing Strategies
- Cash Handling
- Business Development
- Lead Generation
- Customer Retention
- Sales Closing
- Customer Relations
- Negotiation Tactics
- Prospecting Skills
- Relationship Building
- Product and Service Knowledge
Certification
- ISSA Certified Personal Trainer
Accomplishments
- Used Car Sales Person of the Year 2023.
Timeline
Sales Professional
Mtn View Nissan Chattanooga
05.2022 - Current
Automotive Sales Professional
Edd Kirby's Adventure Cars Mitsubishi
12.2021 - 05.2022
Patient Care Technician
Dci Dialysis Clinic
07.2019 - 04.2021
ISSA Certified Personal Trainer
Five Star Fitness
02.2019 - 12.2021
Associate Degree in Nursing - Nursing Administration
Ivy Tech Community College of Indiana
- ISSA Certified Personal Trainer
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