Kaylee Thomas
Indianapolis,IN
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Transportation Security Officer
Department Of Homeland Security, TSA
Indianapolis, IN
05.2023 - Current
Warehouse Associate
Amazon
Plainfield, IN
12.2022 - 01.2023
- Updated inventory and production information using warehouse management systems and scanner guns.
- Packed goods for shipment in accordance with customer instructions.
- Assisted in loading finished goods onto delivery vehicles as required.
- Fostered positive working relationships with internal staff members while providing superior customer service.
- Adhered strictly to company policies regarding quality control measures throughout the shipping process.
Transportation Security Officer
Department Of Homeland Security, TSA
Indianapolis, IN
06.2019 - 12.2022
- Performed security screenings of passengers and their carry-on items to detect for prohibited items using diverse screening equipment and technology.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
- Communicated effectively with passengers and team members while performing duties under pressure.
- Ensured that all personnel entering restricted areas had proper credentials and authorization.
- Utilized problem solving skills to deescalate difficult customer service encounters.
- Reported any violations of TSA regulations, laws, regulations, or policies to supervisory staff immediately.
- Collaborated with law enforcement agencies to resolve any safety or security issues that arose.
CSR/Account Management
RCIL
Carmel, IN
12.2017 - 05.2019
- Guided vacation members through account navigation processes.
- Sold and renewed various tiers of vacation memberships.
- Entered financial data into various systems ensuring accuracy before processing. If an error was identified, followed RCI regulations and procedures to resolve.
- Expertise in managing accounts receivable processes.
- Examined emails and correspondences from Accounts Payable customers addressing their concerns.
- Contacted members regarding payment issues.
- Researched customer accounts, and financial regulations, policies, and procedures to identify discrepancies and suggest solutions.
Education
General Studies
Indiana University, Purdue University Indianapolis
Indianapolis, INSkills
- Customer service and assistance
- Client relations
- Account analysis
- Account management
Accomplishments
- TSA Hiring Events 2023
- National Information Officer: Information about global terrorist attacks and organizations – 2020 - 2021
- Transportation Security Support– 2020 -2021 and 2023- Present
- American Sign Language/Foreign Language Translator - 2024
Languages
Spanish
Professional
American Sign Language
Full Professional
Certification
- FEMA IED Awareness and Safety Procedures
- HME and Precursor Awareness for Public Safety
- Essentials of Leading Screening Operations
- Advanced Resolution Conversation
Timeline
Transportation Security Officer
Department Of Homeland Security, TSA
05.2023 - Current
Warehouse Associate
Amazon
12.2022 - 01.2023
Transportation Security Officer
Department Of Homeland Security, TSA
06.2019 - 12.2022
CSR/Account Management
RCIL
12.2017 - 05.2019
- FEMA IED Awareness and Safety Procedures
- HME and Precursor Awareness for Public Safety
- Essentials of Leading Screening Operations
- Advanced Resolution Conversation
General Studies
Indiana University, Purdue University Indianapolis
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