Kaylee Wick
Saint Augustine,FL
Summary
Adept at managing high call volumes and ensuring customer satisfaction, I excel in customer service roles at Publix, mastering CRM software and demonstrating exceptional assertiveness. My knack for training development and complaint handling significantly enhanced customer loyalty and operational efficiency, showcasing a unique blend of technical and interpersonal skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Staff Member
Publix
01.2024 - Current
- Managed high call volume while maintaining a professional demeanor, ensuring timely assistance for all customers.
- Trained new hires on company procedures and best practices for handling customer inquiries efficiently and effectively.
- Developed rapport with customers through friendly communication, building trust in the brand and promoting loyalty.
- Resolved issues for improved customer relations, utilizing active listening and empathy during interactions.
- Performed money service transactions, including money orders, western union, gift cards, and checks.
- Managed cash office operations, ensuring accurate balancing of funds in the safe and handling large cash transactions with precision and accountability
Cashier
Publix
06.2022 - 01.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Bachelor of Science - Exercise Physiology
Florida State University
Tallahassee, FL05-2028
Associate of Arts -
St. John's River State College
Saint Augustine, FL05-2024
High School Diploma -
Nease High School
Ponte Vedra, FL05-2024
Skills
- CRM software
- Assertiveness
- Customer focus
- Complaint handling
- Critical thinking
- Coordination
- Training development aptitude
Certification
- Microsoft Office Specialist (MOS) - Microsoft.
- First Aid Certification
- CPR/AED Certification
Timeline
Customer Service Staff Member
Publix
01.2024 - Current
Cashier
Publix
06.2022 - 01.2024
- Microsoft Office Specialist (MOS) - Microsoft.
- First Aid Certification
- CPR/AED Certification
Bachelor of Science - Exercise Physiology
Florida State University
Associate of Arts -
St. John's River State College
High School Diploma -
Nease High School
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