Kaylee Williams
Raleigh
Summary
Dedicated server with expertise in hospitality service and customer relations. Skilled in problem-solving and effective communication, ensuring high levels of guest satisfaction.
Overview
3
3
years of professional experience
Work History
Server
North Ridge Country Club
Raleigh, NC
08.2024 - Current
- Provided exceptional customer service and built relationships with members of the club.
- Assisted in maintaining cleanliness and organization of dining areas.
- Collaborated with kitchen staff to ensure timely food delivery.
- Managed orders efficiently using POS systems
- Trained new team members on service standards and operations.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Summer Camp Counselor
YMCA
Raleigh, NC
06.2023 - Current
- Supervised daily activities to ensure safety and engagement of campers.
- Managed conflict resolution among campers, promoting a positive camp environment through effective communication.
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
Catering Server
Rocky Top Catering
Raleigh, NC
03.2024 - 10.2025
- Collaborated with kitchen staff to coordinate timely food service and presentation.
- Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
- Assisted in event setup and teardown, ensuring a smooth transition between functions.
Hostest
Chili's Bar and Grill
Garner, NC
07.2023 - 04.2024
- Trained new host staff on operational procedures and customer interaction skills.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Education
Associate of Arts -
Wake Technical Community College
Raleigh, NC05-2027
High School Diploma -
Enloe High School
Raleigh, NC06-2024
Skills
- Hospitality service expertise
- Customer service
- Service prioritization
- Team collaboration
- Problem Solving
Timeline
Server
North Ridge Country Club
08.2024 - Current
Catering Server
Rocky Top Catering
03.2024 - 10.2025
Hostest
Chili's Bar and Grill
07.2023 - 04.2024
Summer Camp Counselor
YMCA
06.2023 - Current
Associate of Arts -
Wake Technical Community College
High School Diploma -
Enloe High School