Kaylei Goff
Ridgeway,SC
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Krogers Grocery Store
Blythewood, SC
06.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Developed and actualized customer service initiatives to decrease wait times.
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
- Offered basic technical support for clients on wide range of company products.
Cashier
KJ's Market
Winnsboro, SC
11.2019 - 06.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
Fairfield Central High School
Winnsboro, SC06.2022
Associate of Science - General Studies
Midlands Technical College
West Columbia, SC05.2022
Skills
- Customer Account Management
- Order and Refund Processing
- Building Customer Trust and Loyalty
- Needs Assessment
- Upbeat and Positive Personality
- MS Office Proficiency
Timeline
Customer Service Associate
Krogers Grocery Store
06.2021 - Current
Cashier
KJ's Market
11.2019 - 06.2021
High School Diploma -
Fairfield Central High School
Associate of Science - General Studies
Midlands Technical College
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