Kayli Walker
Stephenville,TX
Summary
Work towards enhancing customer satisfaction and team productivity, notably at Texas Health Resources Harris Methodist Hospital. Skilled in guest complaint resolution and interactive communication, I've effectively increased patient satisfaction and streamlined team efficiency. Demonstrated ability to lead with empathy and a positive attitude, achieving significant improvements in hospitality service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Texas Health Resources Harris Methodist Hospital
Stephenville
05.2023 - Current
- Enhanced patient experiences by efficiently managing diets that come in, doctors orders upon request.
- Increased overall patient satisfaction by promptly addressing and resolving patient concerns or issues.
- Maintained a clean and welcoming environment, ensuring the comfort of patients throughout their visit.
- Answered phone calls to take orders, give information and document patient diets.
Team Member
Chick-fil-A
Granbury, TX
04.2021 - 02.2022
- Grew the team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with kindness and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Addressed and resolved customer complaints in polite and professional manner.
Team Trainer
Taco Bell
Stephenville, TX
07.2020 - 02.2021
- I contributed to building productivity by implementing effective training programs and monitoring progress.
- Developed comprehensive training materials for new hires, ensuring a smooth onboarding process.
- Reduced employee turnover rate by providing consistent support and feedback to team members.
- Improved team performance with regular evaluations, constructive criticism, and targeted coaching sessions.
- Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
- Trained other employees in customer service, food safety, and performance requirements.
- Greeted customers with smile and provided friendly service to professionally handle every need.
Education
Cosmetology -
Fort Worth Beauty School
Granbury, TXCertified In The State Of Texas -
The Phlebotomy Training Center of Texas
Stephenville 04.2023
High School Diploma -
Stephenville High School
Stephenville, TX05.2022
Skills
- Guest Complaint Resolution
- Complaint Handling
- Customer Service
- Guest Engagement
- Hospitality Service Expertise
- Interactive Communication Skills
- Performance Improvement
- Phone etiquette
- Patience and empathy
- Positive attitude
- Effective multitasking
- Staff Coordination
- Bank Deposit Preparation
- Reliable and Trustworthy
Certification
- CPR certified BLS, American heart association, February 2023
Timeline
Hostess
Texas Health Resources Harris Methodist Hospital
05.2023 - Current
Team Member
Chick-fil-A
04.2021 - 02.2022
Team Trainer
Taco Bell
07.2020 - 02.2021
Cosmetology -
Fort Worth Beauty School
Certified In The State Of Texas -
The Phlebotomy Training Center of Texas
High School Diploma -
Stephenville High School