Kaylinda Carter
Customer Service
Katy,TX
Summary
Service-focused Customer Service Rep bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency.
Overview
11
11
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Representative
GE/Advanced Services Incorporated
03.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in cross-functional teams to discuss ways to improve overall customer satisfaction across company.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Remote Patient Services Representative
Working Solutions, Philips
11.2022 - 03.2024
- Resolved patient complaints promptly, demonstrating empathy and understanding while seeking mutually beneficial solutions.
- Maintained patient confidentiality by adhering to HIPAA regulations and diligently updating records as needed.
- Resolved technical inquiries by using troubleshooting methods and knowledgebase.
Independent Contractor/Customer Service
Self Employed
12.2015 - 03.2019
- Performed work according to project schedules and high quality standards
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities
Independent Contractor
Self-Employeed
09.2013 - 11.2015
- Maintained historical records by documenting system changes and revisions
- Initiated timely response to emails, voicemails and written correspondence
- Assisted [Number] customers in average [Timeframe] by answering questions, responding to inquiries and handling telephone requests
Education
High School Diploma -
Jack Yates, School of Communications
Houston, TX 09.1985 - 05.1989
Some College (No Degree) - Mass Communications
Texas Southern University
Houston, TX 09.1989 - 05.1993
Skills
Outstanding communication skills
Conflict resolution
Data entry
Documentation and reporting
Service-oriented self-starter
Empathetic and genuine
Customer relations
Appointment Scheduling
Timeline
Customer Service Representative
GE/Advanced Services Incorporated
03.2024 - Current
Remote Patient Services Representative
Working Solutions, Philips
11.2022 - 03.2024
Independent Contractor/Customer Service
Self Employed
12.2015 - 03.2019
Independent Contractor
Self-Employeed
09.2013 - 11.2015
Some College (No Degree) - Mass Communications
Texas Southern University
09.1989 - 05.1993
High School Diploma -
Jack Yates, School of Communications
09.1985 - 05.1989