Kaylyn Biggers
Louisville,KY
Summary
Professional and experienced healthcare administrator ready to excel in patient access roles. Proven track record of enhancing patient experiences, streamlining administrative processes, and ensuring compliance with healthcare regulations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in patient registration, insurance verification, and maintaining accurate medical records. Reliable and personable, fostering positive interactions with patients and staff alike.
Overview
9
9
years of professional experience
Work History
Patient Access Registrar
Norton Cancer Institute
06.2021 - Current
- Obtain authorizations for veterans and active military personnel.
- Managed insurance verification to streamline patient access and reduce delays in care delivery.
- Trained new staff on registration protocols and systems, improving team performance and accuracy.
- Implemented electronic health record updates, ensuring information accuracy and accessibility for healthcare providers.
- Developed standard operating procedures for patient access, promoting consistency across departments.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Facilitated patient registration processes, ensuring accurate data entry and compliance with policies.
- Prepared and processed patient referrals and transfer requests.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Customer Service Specialist (CSS)
Dick’s Sporting Goods
09.2022 - 01.2024
- Enhanced customer satisfaction by providing timely and knowledgeable assistance on product inquiries.
- Resolved customer complaints efficiently, fostering positive relationships and loyalty.
- Collaborated with team members to streamline checkout processes, reducing wait times for customers.
- Implemented feedback mechanisms to gather customer insights, improving service delivery strategies.
- Led initiatives for staff development, enhancing team performance through targeted training sessions.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
- Met customer call guidelines for service levels, handle time and productivity.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Cross-trained and backed up other customer service managers.
Patient Access Representative II
UofL Health
04.2020 - 09.2021
- Facilitated patient check-in processes, ensuring accurate data collection and compliance with health regulations.
- Coordinated insurance verification and eligibility assessments to streamline patient access services.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Developed proficiency in various healthcare software programs for accurate documentation of patient encounters and streamlined workflows within the department.
- Assisted with administrative tasks such as filing, data entry, and report generation to support streamlined office operations.
- Increased efficiency in managing high call volumes by developing effective phone triage techniques for prioritizing urgent matters.
- Achieved high levels of accuracy in patient data entry, minimizing errors and enhancing record reliability.
- Maintained high standards of confidentiality and privacy, strictly adhering to HIPAA regulations.
- Greeted and assisted patients with check-in procedures.
- Verified patient insurance eligibility and entered patient information into system.
Sales associate
Coach
09.2016 - 05.2020
- Drove sales through exceptional customer service and product knowledge
- Developed and maintained strong client relationships to enhance customer loyalty
- Trained and mentored new team members on sales techniques and product features
- Processed transactions accurately using POS systems to ensure seamless customer experiences
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Education
Bachelor's Degree - Social Work
Kentucky State University
05-2019
High School - undefined
Louisville Male High School
05-2014
Skills
- Data entry
- Detail-oriented
- Referral coordination
- Multitasking
- Dependable
- Patient registration
- Quick learner
- HIPAA compliance
- Strong organization
- Insurance verification
- Problem-solving
Timeline
Customer Service Specialist (CSS)
Dick’s Sporting Goods
09.2022 - 01.2024
Patient Access Registrar
Norton Cancer Institute
06.2021 - Current
Patient Access Representative II
UofL Health
04.2020 - 09.2021
Sales associate
Coach
09.2016 - 05.2020
High School - undefined
Louisville Male High School
Bachelor's Degree - Social Work
Kentucky State University