KayLynn Burkett
Lake Havasu City,AZ
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in highly competitive environment.
Overview
17
17
years of professional experience
Work History
General Manager
Pilot Travel Centers
Lake Havasu City, Az
09.2009 - Current
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Managed daily operations of travel centers to ensure smooth service delivery.
- Analyzed sales data to identify trends and adjust operational strategies accordingly.
- Developed service and sales strategies to improve retention and revenue.
- Guided management and supervisory staff to promote smooth operations.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Fostered team collaboration to improve employee engagement and satisfaction levels.
- Administered employee discipline through verbal and written warnings.
- Trained employees on duties, policies and procedures.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Ensured compliance with local health department regulations regarding food safety standards.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Established and maintained effective communication with staff members to ensure efficient operations.
Education
Lake Havasu High School
Lake Havasu City, AzSkills
- Operational management
- Inventory management
- Performance monitoring
- Process improvement
- Safety protocol
- Employee training
- Supervision and training
- Staffing
- Schedule management
- Team building
- Leadership
- Staff motivation
- Employee development
- Performance improvement
- Leadership and team building
References
References available upon request.
Timeline
General Manager
Pilot Travel Centers
09.2009 - Current
Lake Havasu High School